Patient Services Specialist

Why Join Us? SunState Medical Specialists (SMS) is proud to be a part of OneOncology in delivering exceptional, community-based specialty care across Florida. With a team of 105 physicians spanning urology, radiation oncology, medical oncology, breast surgery, general surgery, and head and neck surgery, SMS is committed to providing high-quality, accessible care. Our practice continues to expand services by offering advanced radiation therapies, in-house pharmacy and laboratory capabilities, care management, theranostics, cutting-edge diagnostic imaging, and clinical research. We are dedicated to recruiting top-tier physicians to help increase access to affordable, high-quality care throughout the state. Job Description As the Patient Services Specialist, you are responsible for providing administrative and general support to staff, patients and physicians to ensure that a high quality, professional and efficient administration service is consistently provided to patients. This role is a crucial link between our patient’s and clinical teams. Your key responsibilities As Patient Services Specialist, you will ensure a high level of patient service is provided including anticipating needs, maintaining patient service expectations, and reacting to feedback. You are expected to maintain a professional service which meets patient needs. Customer Service Monitoring and reacting to patient feedback; Monitoring the flow of patients and directing as appropriate; Answering and attending to all telephone calls in a timely manner; Responding to queries in accordance with the privacy policy; Having a breadth of service knowledge to respond to patient queries; Providing support to physicians and other internal customers, as required; Assist with patient questions regarding billing and insurance payments; Maintenance and improvement of the patients’ waiting room; Maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organization; Dealing with people traffic, by directing vendors and visitors as they come and ensuring compliance to sign in protocols; Maintaining the Integrity of Patient Records; Scheduling physician appointments with regard to availability & appropriate timeframes; Undertaking all actions to support a physician’s clinic visit, including ensuring the completeness of patient records prior to and subsequent to the visit; Admitting and discharging patients, prior to and following, consultation, evaluation and follow-up appointments; Registering new patients in a timely manner and ensuring the accuracy of personal and billing details; Ensuring all documentation and correspondence required for the consultation appointment is registered; Creating referring doctor records as required; Following up on referrals; Document management. Qualifications High School Diploma or equivalent; Demonstrated ability in an administrative role within a busy, customer focused environment, medical preferred; Handle and resolve urgent matters and time critical medical appointments; Strong organization and communication skills, with the ability to liaise with both internal and external stakeholders; Proven experience to work effectively both independently and in a team environment; Knowledge of patient billing systems and related funding mechanisms; Ability to use clinical administration systems, as well as Microsoft Office software; Collaborative approach in working with the wider administration team and other internal customers, in line with the organization values; Flexible approach to work; Travel as required to other centers. #J-18808-Ljbffr