Business Services Specialist

About This Role The Business Services Specialist serves as a primary point of contact for questions and issue resolution related to Concur Travel and Expense, Unimarket Procure-to-Pay, and other business services systems. This position provides customer-focused support to faculty, staff, and students, ensures compliance with institutional and regulatory requirements, and oversees the daily work of assigned student support staff. The role requires strong system knowledge, problem‑solving skills, and the ability to communicate complex processes clearly and effectively. Concur Travel & Expense Support Serve as the functional support contact for Concur Travel and Expense, responding to user inquiries related to travel booking, expense reports, reimbursements, and policy compliance, escalating to other team members as needed. Coordinate with Accounts Payable, Card Program team, and system administrators to resolve escalated issues. Work with training coordinator to develop and maintain job aids, documentation, and training materials related to Concur processes. Work with training coordinator to provide training and guidance to campus users on travel and expense best practices. Unimarket Procure-to-Pay Support Serve as the functional support contact for Unimarket Procure-to-Pay, assisting users with questions related to requisitions, approvals, purchase orders, receiving, and invoice matching. Liaise with Procurement and Accounts Payable to address vendor, system, and payment issues. Assist with testing, system updates, and continuous improvement initiatives related to Unimarket. Customer Service & Issue Resolution Respond to inquiries and concerns from faculty, staff, and students in a timely, professional, and service-oriented manner. Analyze issues, identify root causes, and recommend solutions to improve efficiency and user experience. Track recurring issues and contribute to process improvements and training efforts. Student Support Staff Management Recruit, train, schedule, and supervise assigned student support staff. Assign and monitor work to ensure accuracy, productivity, and adherence to service standards. Provide coaching, feedback, and performance evaluations for student employees. Ensure student staff are properly trained on systems, policies, and customer service expectations. Compliance, Reporting & Administrative Support Ensure business processes comply with institutional policies, funding requirements, and applicable regulations. Assist with reporting, audits, and data requests related to travel, procurement, and expenses. Participate in cross-functional projects and initiatives to enhance business services operations. Perform other related duties as assigned. Worksite Description This position is On-site . All employees must reside in the United States when they begin working to comply with state law. K-State is unable to provide remote or hybrid work opportunities for residents of the state of Idaho. Minimum Qualifications High school diploma (or equivalent) Two years of relevant experience Requirements may be met through combination of education and experience Preferred Qualifications Experience supporting financial or administrative systems such as Concur, Unimarket, or similar ERP/procure-to-pay platforms. Strong customer service skills with the ability to communicate clearly and professionally. Demonstrated ability to analyze processes, resolve issues, and manage multiple priorities. Proficiency with Microsoft Office applications. Experience in a higher education or public sector environment. Prior experience supervising or leading student employees or support staff. Knowledge of travel, procurement, and accounts payable policies and procedures. Strong attention to detail and organizational skills. Ability to interpret and apply policies and procedures consistently. Effective written and verbal communication skills. Ability to work independently and collaboratively in a team environment. Commitment to continuous improvement and service excellence. Additional Role Information Daily use of personal computer, telephone, and copier. Work requires repetitive movement in entering general data by manipulation of electronic equipment. Sponsorship Eligibility Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. #J-18808-Ljbffr Kansas State University