Strategic Small Business Banking Partner

Business Client Relationship Manager Cultivates, builds, and manages relationships with a portfolio of small business clients to build a pipeline of new business and increase BMO’s market share. Applies professional consultative sales and business development practices and techniques for an assigned jurisdiction/portfolio. Actively identifies opportunities and refers to BMO colleagues as appropriate. Responsibilities Proactively develops and executes sales strategies to attract new business clients and expand existing relationships. Develops internal and external networks and referral sources to ensure ongoing growth of BMO's business. Generates appointments and opportunities to grow business results through targeted sales efforts. Develops, maintains, and executes a business plan, including relationship management strategies, to achieve customer retention objectives. Identifies prospective customers and cross-sells additional products and services to meet their needs. Develops client rapport and instils confidence to develop credibility and earn their trust as relationship manager. Understands the local market and proactively develops relationships with centres of influence. Delivers exceptional customer service and builds trust by providing expertise, responsive service, and support. Develops and maintains long‑term profitable relationships and expands wallet share within the assigned portfolio. Answers inquiries and provides accurate information about business banking products and services. Understands customer needs and offers financial solutions that meet customer goals. Resolves or escalates issues. Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs. Provides advice and guidance to assigned business/group on implementation of solutions. Breaks down strategic problems, and analyses data and information to provide insights and recommendations. Monitors and tracks performance, and addresses any issues. Coordinates the management of databases; ensures alignment and integration of data in adherence with data governance standards. Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of initiatives. Provides input into the planning and implementation of operational programs. Executes work to deliver timely, accurate, and efficient service. Supports the development and promotion of a business/group program. Follows security and safeguarding procedures and applies due diligence in accordance with Bank’s policies and ethical standards for the prevention of loss due to fraud, robbery, counterfeiting, money laundering, or defalcation. Maintains the confidentiality of customer and Bank information in compliance with Bank policies and procedures. Identifies risks and takes appropriate actions, including all documentation and other regulatory requirements to maintain operational integrity. Focus is primarily on business/group within BMO; may have broader, enterprise‑wide focus. Exercises judgment to identify, diagnose, and solve problems within given rules. Works independently on a range of complex tasks, which may include unique situations. Broader work or accountabilities may be assigned as needed. Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite. Qualifications Typically between 4‑6 years of relevant experience and a post‑secondary degree in a related field of study or an equivalent combination of education and experience. Strong financial analysis skills, with a demonstrated ability to interpret financial statements, assess creditworthiness, and provide actionable insights to drive business growth and mitigate risk. Strong knowledge of business banking products, lending processes and loan documentation, and supporting policies, procedures, and technologies. Strong experience with customer sales and service. Technical proficiency gained through education and/or business experience. Verbal and written communication skills – in depth. Collaboration and team skills – in depth. Analytical and problem‑solving skills – in depth. Influence skills – in depth. Data‑driven decision making – in depth. Regional Director, HNW Planning The Regional Director HNW Planning will manage a team of Wealth Planning Consultants, Tax Planning Consultants, and Estate Planning Consultants. The team provides wealth planning, advanced financial planning, guidance, and counsel focused on High Net Worth and Ultra High Net Worth (HNW/UHNW) client segments. Works collaboratively in partnership with the Vice‑President Private Wealth from all branches and their Investment Advisors teams to develop and deliver a client‑focused wealth planning experience culminating in a documented wealth strategy. Participates in the end‑to‑end wealth planning experience, from discovery to financial planning analysis, development of high‑value financial plans and recommendations, to coaching/assisting with presentations to clients. Creates awareness of key products and services with the objective of generating increased asset levels from HNW/UHNW investors. Supports the growth and retention of client assets by providing wealth planning advice/guidance to Investment Advisors to broaden the dialogue with clients, consolidate assets, and increase revenues. Executes a disciplined approach to all sales and wealth management strategies to support regional and national business growth while focusing on the client experience. Responsibilities Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do. Ensures alignment between values and behaviour that fosters diversity and inclusion. Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through. Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders. Attracts, retains, and enables the career development of top talent. Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance. Provides a strong level of understanding of financial services and wealth planning to effectively implement appropriate business development strategies for HNW/UHNW client segments. Develops internal/external networks and referral sources to ensure the ongoing growth of business within the region through planning and to achieve identified targets and business goals. Contributes to overall business results by making recommendations to significantly improve the client experience through planning to drive incremental growth in assets and revenue. Proves oversight or addresses escalation issues to ensure the retention of the business, and provides the necessary strategic thinking to resolve issues for the benefit of the client and the business. Acts as a subject matter expert in all areas of wealth planning to include advanced financial planning concepts and complex wealth offerings. Recommends measures to improve organisational effectiveness. Networks with industry contacts to gather competitive insights and best practices. May consult to or serve on various committees and task forces. Leads the development and oversees the implementation of the strategy around wealth planning. Maintains effective relationships with internal/external stakeholders to build collaborative working environments that focus on developing complex and customized wealth solutions. Ensures alignment between stakeholders as required. Acts as the prime contact for internal/external stakeholder relationships, which may include regulators. Defines business requirements for analytics & reporting to ensure data insights inform business decision-making. Establishes baselines and KPIs for measuring planning performance such as client penetration metrics, number of plans completed, client satisfaction surveys, retention statistics, plan quality metrics, etc. Monitors and tracks performance, and addresses any issues. Establishes and maintains sales management process to ensure opportunities for portfolio growth and profile enhancement are maximised, including engaging/educating internal partners, establishing/fostering relationships with other sales forces, recognising referral opportunities. Oversees the quality review process of financial planning to ensure adherence to quality and remain in accordance with regulatory standards. Contributes to the Centre of Expertise for wealth planning to include processes, workflow, and strategy delivery specific to HNW and UHNW client segments. Approves and manages operating budget, financial planning practices and processes. Leads the design, implementation and management of core business/group processes. Assesses and adapts existing operational programmes; develops new capabilities to ensure ongoing success. Oversees the design, development, and implementation of tools and training required to deliver business results. Provides proactive, integrated and customised advice, and creates & implements wealth planning strategies to help clients achieve their financial goals. Reinforces sales processes and the client experience by identifying gaps and best practices to ensure delivery of complex wealth plans for clients. Demonstrates a consultative and collaborative selling approach to facilitate the desired client experience and achieve business objectives. Provides insight and expertise on advanced financial planning concepts to include tax, estate and succession planning, philanthropy, and other complex wealth service offerings. Protects the Bank’s assets by adhering to all banking, investment and lending regulations, Bank policies and procedures, legal and ethical requirements and regulations, process requirements, and established risk guidelines. Operates at a group/enterprise‑wide level and serves as a senior specialist resource across BMO. Influences how teams/groups work together. Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to multiple, interdependent, complex problems. Communicates abstract concepts in simple terms. Fosters strong internal and external networks and works with and across multiple teams to achieve business objectives. Anticipates trends and responds by implementing appropriate changes. Broader work or accountabilities may be assigned as needed. Take measured risks while protecting the bank by applying our Risk Management Framework to all actions, in line with our Risk Culture and within our approved Risk Appetite. Qualifications Typically 10+ years of relevant experience and a post‑secondary degree in a related field of study. Experience in team management. Experience in selling to Investment Advisors and in managing HNW/UHNW client segments. Detailed knowledge of financial planning principals and standards. Specific knowledge of Taxation, Estates, Trust and Insurance. Working knowledge of NaviPlan and CCH financial planning software and tools. IQPF designation. CPA, CA, CMA, CGA, LL.B, LL.L, LL.M or other professional wealth designations an asset. Financial services sales experience an asset. MBA or advanced graduate degree is an asset. CLU, R.F.P., CIWM, TEP, FCSI, FMA, CIM, FEA designations are an asset. Seasoned expert with extensive industry knowledge. Technical leader viewed as a thought leader for innovation. Verbal and written communication skills – expert. Analytical and problem‑solving skills – expert. Influence skills – expert. Collaboration & team skills – with a focus on cross‑group collaboration – expert. Able to manage ambiguity. Data‑driven decision making – expert. Fluency in French and English is required as this role supports clients and team members inside and/or outside the province of Quebec. Compensation Salary: $103,100.00 – $179,700.00 Pay type: Salaried BMO Financial Group’s total compensation package may include performance‑based incentives, discretionary bonuses, and other perks and rewards. The company also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. For more details of our benefits, please visit: Total Rewards About BMO BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law. BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. BMO is driven by a shared Purpose: Boldly Grow the Good in business and life. We transform lives and businesses, and power economic growth around the world. If you are passionate about helping customers reach their goals, consider a career with BMO. " #J-18808-Ljbffr BMO U.S.