Community Manager

Job Description

Job Description

Community Manager

Location: 311 W. Franklin Street, Richmond, VA 23220
Company: KRS Holdings
Property Type: Tower Building / Multifamily Community
Employment Type: Full-Time

Compensation Range: 55k-60k. 

About the Position

KRS Holdings is seeking an experienced and motivated  Community Manager to oversee the day-to-day operations of a multifamily  tower building located in the heart of Center City Richmond .

This is a hands-on leadership position for a property management professional who is highly organized, customer-focused, and comfortable managing the unique operational needs of a larger, vertical community. The ideal candidate will have  strong leasing experience , a proven ability to drive occupancy, and a passion for creating a positive resident experience.

Key Responsibilities

• Oversee the daily operations of the community, ensuring the property is well-maintained, organized, and operating efficiently.
• Lead and support leasing activities, including prospect follow-up, tours, applications, lease execution, renewals, and resident retention.
• Drive leasing performance and occupancy through proactive marketing, lead management, resident outreach, and effective sales techniques.
• Monitor leasing traffic, conversion rates, occupancy, renewals, and other key performance indicators.
• Provide exceptional customer service and maintain strong relationships with current and prospective residents.
• Manage resident concerns, requests, and escalations in a professional and timely manner.
• Coordinate move-ins, move-outs, inspections, and resident communications.
• Oversee rent collection, delinquency follow-up, and other administrative functions.
• Work closely with maintenance staff to ensure work orders, preventative maintenance, and property needs are addressed promptly.
• Conduct regular property inspections and ensure the tower building, common areas, amenities, and grounds are maintained to company standards.
• Ensure compliance with company policies, Fair Housing requirements, and applicable housing regulations.
• Manage and develop onsite team members, providing direction, coaching, and accountability.
• Prepare and maintain accurate property records, reports, and documentation.
• Assist with budgeting, expense management, vendor coordination, and overall property performance.
• Participate in after-hours emergency response as required.

Qualifications

• 2+ years of multifamily property management experience preferred.
• Strong leasing and sales experience is required.
• Previous experience managing a larger multifamily community or  tower/high-rise building is strongly preferred.
• Demonstrated ability to increase occupancy, generate leads, and convert prospects into residents.
• Strong understanding of leasing processes, renewals, resident relations, and property operations.
• Excellent communication, organization, and customer service skills.
• Ability to effectively lead, motivate, and hold an onsite team accountable.
• Strong problem-solving and decision-making abilities.
• Working knowledge of Fair Housing regulations and multifamily housing practices.
• Experience with property management software such as  Propertyware, Yardi, AppFolio, RealPage, or similar platforms is preferred.
• Ability to work independently while collaborating effectively with regional and corporate leadership.

What We're Looking For

The ideal Community Manager is a  strong leasing leader first , with the operational skills necessary to successfully manage a busy tower community. You should be comfortable balancing leasing and occupancy goals with resident satisfaction, team leadership, maintenance coordination, and the daily demands of property management.

If you are energetic, organized, sales-driven, and enjoy working in a fast-paced urban environment, we would love to hear from you.

Why Join KRS Holdings?

At KRS Holdings, we believe successful communities are built by strong teams. We offer an opportunity to take ownership of your property, make an impact on the resident experience, and grow within a growing property management organization.