Collections Lead

About the Position The Collections Coordinator is responsible for managing and monitoring outstanding accounts receivable balances, ensuring timely collection of payments, and maintaining positive client relationships. This role works closely with clients and internal stakeholders to resolve billing issues, reduce aged receivables, and support the organization’s cash flow objectives. Description Full‑time position, Monday through Friday 8 a.m. - 5 p.m. The position can be based out of the Grand Rapids, MI or Detroit, MI office. What You’ll Do Review new clients to detect possible credit/collection problems and propose appropriate protective arrangements such as engagement letters, retainers and payment schedules. Oversee the billing of legal services and client disbursements by monitoring outstanding balances and working with the respective billing attorneys to bill items as soon as deemed appropriate. Oversee the collections of accounts receivable by monitoring balances and collection efforts and working with the respective billing attorneys and clients to assure timely payment. Communicate by mail and telephone on a regular basis with clients who have past‑due accounts. Negotiate and monitor special payment arrangements with clients who are unable to pay when due. Maintain appropriate records to monitor progress in the billing and collection process. Prepare periodic reports for the Management and Billing Committees on the status of problem accounts. Monitor progress of the firm’s legal action to collect accounts in various courts; bankruptcy, small claims, and others. Verify that the firm’s conflict system and the specific client files reflect write‑offs and all non‑agreed amounts. Uphold a forward‑thinking mentality with regards to process improvement and the utilization of new technologies. Provide guidance, support, and training to the Collections Assistant to empower them to handle delegated collections tasks. Provide input to firm leadership on accounts receivable and WIP metrics, taking a proactive approach to communicating and resolving potential issues. What Makes You Successful Strong analytical, organizational, and problem‑solving skills, combined with a high level of attention to detail and thoroughness. Proficiency in Microsoft Office applications, particularly Excel and Word, and experience working with legal billing systems and e‑billing platforms. Excellent communication, effective prioritization, and the ability to handle confidential information with professionalism and discretion. Experience, Education, and Training Bachelor’s degree in Accounting, Finance, Business Administration, or a related field (preferred). Minimum of 3 years of billing or accounting experience; prior law firm or professional services experience strongly preferred. Benefits Medical, dental, and vision insurance Firm‑paid life insurance and disability coverage 401(k) with employer contribution or match, depending on plan design Generous paid time off and leave programs Paid firm holidays Remote work flexibility Wellness programs Employee assistance program Professional development and growth opportunities #J-18808-Ljbffr Warner Norcross + Judd