Dispatcher

Job Description

Job Description

We are looking for a Dispatcher to support daily service coordination activities in Creedmoor, Texas. This long-term contract-to-permanent position will serve as a central point of contact for customers, technicians, and internal teams, helping ensure timely scheduling, accurate communication, and a high standard of service. The ideal candidate is organized, responsive, and comfortable managing multiple priorities in a fast-paced environment while maintaining strong customer relationships.

Responsibilities:

• Coordinate incoming service requests and assign technicians based on urgency, availability, and job location.

• Maintain clear communication between customers, field technicians, and internal staff to provide updates, answer questions, and resolve service-related issues.

• Build and adjust daily technician schedules to support maintenance calls, repair visits, and emergency response needs.

• Document customer requests, work activity, purchase orders, and service details accurately within company records.

• Track open orders and service progress, following up on delays or issues to keep work moving efficiently.

• Review completed work information, verify time and materials, and prepare documentation for billing and payroll processing.

• Monitor technician routes, workload, and utilization to improve scheduling efficiency and response times.

• Help ensure technicians have the required tools, materials, and inventory available before dispatching them to service calls.

• Share route and travel updates, including known traffic or weather-related disruptions, to support safe and efficient field operations.

• Provide administrative support such as assisting with parts returns, labeling incoming equipment, and helping onboard or train dispatch team members.

• High school diploma or equivalent required.
• At least 3 years of customer service experience in a service, dispatch, or call center environment.
• Prior experience in dispatching, logistics coordination, or service scheduling preferred.
• Strong communication skills with the ability to interact professionally with customers, technicians, and coworkers.
• Excellent organizational skills and close attention to detail when handling schedules, records, and service documentation.
• Ability to gather, manage, and review large volumes of information accurately.
• Comfortable working in a fast-paced setting and adapting to changing priorities throughout the day.
• Proficiency with Microsoft Office applications and dispatch-related systems, including Dynamics 365.