Community Manager

Position Description Under the direction of the Regional Director of Property Management, the Community Manager is responsible for all phases of community operations and on‑site team performance. They must manage the company's objectives and property operating budget, with the primary goals of increasing cash flow, balancing the budget, maintaining the physical asset and providing a quality living environment with superior customer service for residents. This role will establish and maintain a positive, productive working relationship with the property's team members, ensuring their adherence to TCB's Mission Statement, policies, and procedures and that the site complies with regulatory requirements. This position requires five days a week in office. Essential Functions Additional Responsibilities: Develop and manage operating budgets, billing processes, operating reports, and all accounting functions including invoicing and expense tracking; monitor revenue transactions and rent collection; non‑payment of rent processes; collection agency follow‑up and reporting; leasing procedures and compliance with affirmative fair housing marketing plan and other regulatory requirements; approve and submit employee time sheets; enact cost‑control measures as needed. Oversee upkeep of the property curb appeal, annual inspection of apartments, market‑ready units, safety and preventive maintenance, preparation for local, state or federal audits or inspections, monitoring of work order system, and incident documentation and reporting for risk management. Provide outstanding customer service to residents, ensure that all appropriate communications are distributed in a timely manner, and follow up on service requests or complaints, or issues involving violations of building rules or resident policies. Work closely with Community Life staff and resident associations and groups to provide and advertise activities and services available on site and in the local area, in order to foster a sense of community and wellbeing. Recruit, train, coach, manage and motivate team members and provide evaluations and recommendations to HR. Attend trainings, seminars and conferences. Available for emergencies, on‑call duties, resident functions and weekends as needed. Knowledge, Skills and Abilities Excellent budget and financial management skills. Knowledge of all regulatory programs, policies and federal housing laws and guidelines required. Microsoft Word, Excel, Outlook and Yardi or other property‑management software experience required. Excellent verbal and written communication skills required. Knowledge of federal fair housing laws & guidelines a plus. Demonstrated excellent customer service skills are necessary to be successful in this role. Ability to speak a second language is a plus. Knowledge of all regulatory programs and policies regarding housing and affordable housing are necessary. Leadership skills and understanding of effective management of personal development for all employees desired. Physical Demands & Work Environment Ability to move around the building or site; able to move up to 50 pounds; able to work in outdoor conditions. Some travel to local sites may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education & Experience BA/BS and 5+ years in a progressive residential property management, hotel, hospitality or retail management career path required, 2 of which should be in a supervisory or management role. Industry designations such as COS, LIHTC, ARM, CPMC preferred. Benefits Medical, dental, and vision insurance. 12 paid holidays & tenure‑based PTO accruals. Employer contributions to Health Savings Accounts. Company‑paid life & disability insurance. 403(b) retirement plan with company match. Tax‑advantaged accounts: commuter/parking, medical & dependent care FSA. Hospital & critical illness insurance. Confidential, 24/7 Employee Assistance Program. The Community Builders is an equal opportunity employer. #J-18808-Ljbffr The Community Builders Inc.