Receptionist Administrative Assistant

Job Description

Job Description

The Front Desk Greeter serves as the first point of contact for customers, visitors, and callers, creating a welcoming and professional first impression. This position is responsible for providing exceptional customer service while performing a variety of administrative and clerical duties to support the daily operations of the office.

Essential Duties and Responsibilities

Responsibilities include, but are not limited to:

• Greet customers, visitors, vendors, and delivery personnel in a friendly, professional, and courteous manner.
• Answer and direct incoming phone calls promptly and accurately.
• Take messages and relay information to the appropriate staff members.
• Respond to general customer inquiries and provide basic information about company services.
• Perform data entry with a high level of accuracy and attention to detail.
• Maintain and update company databases, records, and customer information.
• Assist with filing, scanning, copying, and organizing documents.
• Receive, sort, and distribute incoming mail and packages.
• Prepare outgoing mail and assist with shipping as needed.
• Maintain a clean, organized, and welcoming reception area.
• Assist other departments with administrative tasks and special projects as assigned.
• Schedule appointments or meetings when applicable.
• Maintain confidentiality of company and customer information.
• Perform other duties as assigned to support office operations.

Qualifications

• High school diploma or equivalent required.
• Previous receptionist, customer service, or administrative experience preferred.
• Proficient in Microsoft Office (Word, Excel, Outlook), Adobe, and basic computer applications.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Professional appearance and demeanor.
• Dependable, punctual, and able to work independently as well as part of a team.

Physical Requirements

• Ability to sit or stand for extended periods.
• Ability to use a computer, telephone, and standard office equipment.
• Occasionally lift and carry office supplies or packages up to 20 pounds.

Work Environment

This position is performed in a professional office environment and requires frequent interaction with customers, vendors, and staff members. A positive attitude, professionalism, and excellent customer service are essential to success in this role.