BDC Service Rep (Automotive) Customer Service

Join Paramus Chevrolet A VIP Automotive Group Dealership

Paramus Chevrolet, a proud member of the VIP Automotive Group, is seeking a motivated and customer-focused BDC Service Representative to join our growing team. If you have experience in customer service, call centers, automotive service scheduling, or dealership BDC, this is a great opportunity to build a long-term career in the automotive industry.

At VIP Automotive Group, we are known for our strong leadership, employee-first culture, and commitment to delivering exceptional customer experiences. We offer a professional work environment, ongoing training, and real opportunities for advancement.

Position Overview

Full-Time | 5-Day Work Week

• Monday Friday: 10:00 AM 6:00 PM

What You'll Do (Key Responsibilities)

• Respond to inbound calls, internet leads, and service inquiries
• Schedule service appointments and coordinate customer visits
• Communicate with customers via phone, email, and text
• Assist customers with vehicle service needs and follow-ups
• Coordinate loaner vehicles, shuttle services, and repair timelines
• Work closely with service advisors, technicians, and parts department
• Perform cashiering duties (cash, credit card, checks, GM rewards, charge accounts)
• Balance daily transactions and complete end-of-day closing procedures
• Maintain accurate customer database and records
• Support marketing efforts, promotions, and online inquiries
• Deliver a high level of customer satisfaction and professionalism

What We're Looking For

• Experience in customer service, BDC, call center, or automotive dealership preferred
• Strong communication and phone skills
• Ability to multitask in a fast-paced environment
• Organized, detail-oriented, and reliable
• Basic computer and email proficiency
• Professional appearance and positive attitude
• Must be punctual and team-oriented

Compensation & Benefits

• $17/hour + commission pay
• Medical & Dental Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Employee Discounts (vehicles, parts, service)
• Supplemental Benefits (STD, LTD, Life Insurance)
• Employee Recognition Programs
• Ongoing Training & Career Growth Opportunities

Why VIP Automotive Group?

• Established, high-volume dealership group
• Promote-from-within culture
• Supportive leadership and team environment
• Long-term career growth in automotive retail

Apply Today

If you're looking for a BDC Representative, Customer Service Representative, Call Center Agent, or Automotive Service Coordinator role with growth potential apply now and join our team!