Technical Account Manager

Technical Account Manager

Spreedly is the world's leading Open Payments Platform. Founded in 2007 and headquartered in Durham, NC, the company gives mid-market and enterprise businesses the infrastructure to connect to any payment gateway, processor, or fraud tool through a single API. The platform is vendor-agnostic by design, meaning customers are never locked into a single provider and never need to rebuild their payments stack to access new capabilities.

The core business problem Spreedly solves is real and costly: global merchants face a fragmented payments ecosystem, where every new market, payment method, or fraud tool typically requires a separate, time-consuming integration. Spreedly eliminates that complexity, enabling companies to route transactions intelligently, secure cardholder data, prevent fraud, and expand into new markets without heavy engineering overhead.

As a Technical Account Manager, you will be a key player in our pre-sales and customer solutioning efforts. You will partner closely with Account Executives, Product, and Engineering to scope technical solutions that align with customer needs and drive Spreedly's growth. This is a customer-facing, consultative role focused on understanding prospect pain points and designing solutions that connect Spreedly's platform capabilities to business outcomes.

You will also influence revenue growth, shorten time-to-close, and accelerate value realization for our customers. As Spreedly scales, this role will shape our go-to-market infrastructure through solution templates, demo assets, and mentoring, making it an ideal opportunity for impact and professional growth.

This is a US-based customer-facing role supporting primarily US customers and cross-functional teams operating within US business hours. Success in this role requires regular travel within the United States and the ability to work in alignment with US customer and internal stakeholder schedules.

Responsibilities:

• Lead technical discovery sessions with prospects and customers to identify needs and align use cases to Spreedly's capabilities
• Deliver compelling demos, architecture diagrams, and documentation that support sales conversations and technical evaluation
• Translate business and technical requirements into actionable solution proposals and implementation plans that support scalability and reuse
• Develop and maintain reusable demo environments, solution artifacts, and objection handling templates
• Work with Product and Engineering teams to provide prospect feedback and ensure solution feasibility
• Partner with Customer Success and Support teams to ensure smooth implementation handoffs
• Serve as a technical expert in RFPs, security reviews, and compliance questionnaires
• Educate internal teams on platform capabilities, integration patterns, and sales enablement materials

Requirements:

• 3+ years in a Solutions Engineering, Sales Engineering, or Technical Account Manager role within a B2B SaaS or fintech environment
• Industry experience with eCommerce, PSPs, payment orchestration, or payment platforms
• Background in payments, card-not-present commerce, fraud, or gateways preferred
• Strong knowledge of APIs, SDKs, and system integration principles (especially REST and webhooks)
• Familiarity with scripting or backend programming (Python, Ruby, or JavaScript a plus)
• Experience collaborating with Sales and Product teams on enterprise deals
• Excellent verbal and written communication skills, including customer-facing documentation
• Ability to simplify complex technical topics and guide customer decision-making

Additional Skills We Value:

• Comfortable owning discovery and demo stages in an enterprise sales motion
• Experience with implementation or support functions is a plus

We Offer Our US-Based Employees:

• Competitive salary + Equity
• Outstanding Medical and Dental benefits, including 100% employer-paid options
• Company-paid Life and Disability insurance
• Optional vision and supplemental insurance options, and various Flexible Spending Accounts (FSA)
• Open Paid Time Off policy + 12 weeks of paid leave for new parents
• Matching 401(k) plan (5% up to $5,000 yearly)
• $1,000 annual professional development stipend
• Monthly home working/digital lifestyle stipend, new MacBook, and one-time accessory reimbursement
• Access to company-paid professional coaching service
• Visits to HQ in Durham, North Carolina for remote employees

Spreedly provides an open payments platform. The platform's connectivity provides payments performance. Key products and services include:

Connect — A unified API that integrates with hundreds of payment gateways, processors, and alternative payment methods worldwide, including digital wallets. Merchants access the global payments ecosystem through one connection. Vault — A PCI-compliant secure repository for payment methods. Merchants store card data once and reuse it across any payment service, reducing PCI scope and protecting cardholder data at scale. Optimize — Workflow-driven routing and retry logic that directs each transaction to the best-performing gateway in real time. On average, 7.9% of failed transactions succeed immediately when retried on a secondary gateway. This is where merchants recover lost revenue and increase authorization success rates. Protect — A flexible fraud and authentication layer, incorporating advanced fraud tools and 3DS. Following Spreedly's acquisition of Dodgeball in September 2025, fraud orchestration and payment optimization now operate within the same platform. Resolve — Centralized management and reporting that reduces operational silos, strengthens security, and improves billing control across a merchant's entire payment operation. More Coming Soon! - Keep your eyes peeled for a new product launch by EOY '26

We describe our team as "Spreedlings": diverse, forward-thinking, and driven by a shared belief that a more open payments ecosystem benefits everyone. The company operates with a culture built on transparency, courageous collaboration, and self-driven leadership. The team values simplicity in both product and process, and approaches problem-solving with genuine curiosity.

We champion the ethical, creative use of AI—if you're someone who pairs human judgment with modern AI tools to work smarter and drive bigger impact, you'll thrive here.

Spreedly is an equal opportunity employer. We are committed to fostering, cultivating, and preserving a culture of diversity, equity, inclusion, and belonging. We actively work to drive out even unintentional discrimination in our hiring processes via practices like blindly graded work samples, structured interviews, and diversity awareness training.

Due to the sensitive nature of what Spreedly does - handling payment data - finalist candidates must complete a successful background and reference check.

At this time Spreedly is unable to provide sponsorship for employment, and we are not set up to support remote employees who reside in New York. In order to be considered for employment, applicants must be currently legally authorized to work in the job location country and not require future sponsorship in order to continue working in that country.

We appreciate your interest in our company. Because of the high volume of resume flow, we may only respond to those candidates that we think will be a potential fit.