Help Desk/Desktop Support Analyst

Robert Half

Job Description

We are looking for a Help Desk/Desktop Support Analyst to deliver onsite and remote technical support for employees in a fast-paced manufacturing environment. This contract opportunity with permanent potential is ideal for someone who enjoys solving user issues, improving day-to-day system performance, and ensuring dependable technology operations. The role focuses on resolving escalated desktop, software, and connectivity problems while providing responsive service to end users.

Responsibilities:
• Deliver second-level technical assistance for Windows workstations, Microsoft 365 applications, and other commonly used business systems.
• Diagnose and resolve issues involving desktop computers, laptops, printers, and mobile devices to minimize user downtime.
• Administer user access and directory services by updating accounts, permissions, and policy settings within Active Directory.
• Investigate connectivity concerns affecting wired networks, wireless access, and related endpoint communication.
• Set up, configure, and maintain hardware and software to support reliable daily operations across the site.
• Route highly complex incidents to advanced support or infrastructure teams when additional expertise is required.
• Record troubleshooting steps, resolutions, and recurring issues within the ticketing system and internal knowledge resources.• 2 to 4 years of hands-on help desk or desktop support experience in a Windows-based environment.
• Working knowledge of Windows 10 and Windows 11 administration and support.
• Experience supporting Microsoft 365 applications and user productivity tools.
• Familiarity with Active Directory, including account maintenance and permission updates.
• Ability to use service desk ticketing platforms and remote support utilities effectively.
• Strong troubleshooting skills with a consistent customer-focused approach to technical support.

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Vacancy posted 15 days ago

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