Web Content Specialist

The City of Chandler is seeking a Web Content Specialist to support the management, optimization, and governance of the City's public-facing websites. This individual will be responsible for creating and maintaining website content, managing webforms, ensuring accessibility compliance, implementing SEO best practices, and utilizing web analytics to continuously improve the user experience.
The ideal candidate will have strong experience working within Drupal 9 or higher, a solid understanding of website accessibility standards, and the ability to partner with stakeholders across the organization to improve website effectiveness and usability.

Key Responsibilities:
• Create, update, and maintain website content and webforms within Drupal.
• Manage website navigation, user flows, and overall information architecture.
• Ensure compliance with WCAG 2.1 AA and Section 508 accessibility standards.
• Conduct website reviews and recommend improvements to accessibility and user experience.
• Implement content and technical SEO best practices to improve website visibility and performance.
• Generate, analyze, and present website performance reports using analytics and SEO tools.
• Partner with internal stakeholders to gather requirements and support content initiatives.
• Provide recommendations to improve website usability, engagement, and overall digital experience.
• Develop training materials and conduct training sessions for website contributors and end u .
• Serve as a web content subject matter expert and provide guidance on content strategy and website governance.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience
• 2+ years of experience managing website content in Drupal.
• Hands-on experience with Drupal 9 or higher.
• Experience creating and maintaining web content and webforms within Drupal.
• Experience ensuring compliance with WCAG 2.1 AA and Section 508 accessibility standards.
• Experience implementing SEO best practices.
• Experience creating and analyzing website analytics reports.
• Strong communication skills with the ability to work directly with stakeholders across the organization.
• Experience developing and delivering end-user training.


Nice to Have Skills & Experience
• Government or public sector experience.
• Experience with Siteimprove, Moz, Google Analytics, and Google Search Console.
• Understanding of website information architecture, navigation, and user experience (UX) principles.
• Experience making data-driven recommendations based on website analytics.
• Basic HTML and CSS knowledge.
• Experience supporting large, public-facing websites.


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.