Technical Program Manager
eTeam Inc
Job: Technical Program Manager 3
Duration: 6 Months
Location: Vancouver, WA
Pay Rate: $50.00 - 59.00/hr. W2
Job Description:
Support Readiness Project / Program Manager. Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives.
Responsibilities
- Lead and oversee the delivery of large, complex customer-facing programs across single or multiple regions, managing high-risk initiatives with intricate legal, commercial, and operational considerations
- Establish and operationalize new customer support channels, including both onshore and offshore models
- Design and continuously improve the end-to-end support experience for customers and support agents (L1 and L2)
- Define, implement, and monitor support KPIs across the full customer lifecycle, including both presales and post-sales support
- Drive alignment across cross-functional stakeholders to ensure consistent support processes, ownership, and escalation paths
- Partner with engineering, product, and operations teams to ensure support readiness and smooth handoffs
- Support the evaluation and enablement of support tools and platforms, where applicable, to improve efficiency, visibility, and scalability
- Apply program/project management best practices to support initiatives, including planning, execution, risk management, and reporting
- Leverage technical support experience (software, solutions, and/or services) to inform support strategy, troubleshooting frameworks, and customer resolution paths
Classification Guidance
The sections below help differentiate between levels to enable consistency
Education and Experience Requir
- Four-year or Graduate Degree in Computer Science, Information Systems, Engineering, or any other related discipline or commensurate work experience or demonstrated competence
- Typically has 7-10 years of work experience, preferably in project management, Services business units, global projects, or a related field
- Customer Support experience, knowledge about support frameworks, tools, processes, and regional engagements
Preferred Certifications
- Project Management Professional (PMP) Certification
$70 - $75 per hour
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$75 - $80 per hour
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...and London. For more information, please visit Role Overview: We are seeking a proactive and detail-oriented Technical Program Manager (TPM) to lead the successful delivery of our radar product line. This role is critical to aligning cross-functional teams,...Permanent employmentContract workWork experience placementCasual workWork at officeRelocation package$190k
...Description Technical Program Manager (US - Hybrid- Washington, DC) What to expect when you join Tantus, a Sikich Subsidiary Team members at Tantus, a Sikich Subsidiary have a lot in common while also being part of a rich and varied group of contributors...Full timeContract workFor contractorsLocal areaFlexible hours2 days per week1 day per week- ...Technical Program Manager Arlington, Virginia To drive our growth strategy in the dynamic market of autonomous robotic systems in defense we're looking for a Technical Program Manager who will be responsible for the delivery of customer program deliverables to include...Contract work
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$95.5k - $181.7k
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$145k - $220k
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$167.28k - $196.8k
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