Customer Education Content Specialist

About PracticeTek PracticeTek is one of the largest retail‑healthcare tech providers in North America, offering solutions for over 40,000 clinics worldwide, including practice management, analytics, digital intake, marketing tools, EHRs, and payment systems for chiropractors, wellbeing, vision, and dental providers. At PracticeTek, You’ll Get To Shape the future of healthcare with technology solutions that are always evolving to meet real‑world needs. Team up with passionate, talented people who care deeply about patients, providers, and making a difference. See your impact firsthand by helping practices deliver care that’s simpler, smarter, and better for everyone. Grow your career and your skills in an environment that celebrates curiosity, collaboration, and continuous development. What You’ll Do Here’s how you’ll help us bring our mission to life and show up as a trusted partner: Content Creation & Knowledge Management Develop clear, accurate, and user‑friendly knowledge base articles that help customers solve problems independently. Continuously audit and improve existing knowledge base content for accuracy, completeness, and usability. Translate complex product functionality into simple, actionable guidance tailored to healthcare users. Partner with Product and Support teams to identify content gaps and prioritize new content creation. Video Production & Learning Experiences Create high‑quality educational videos, including product walkthroughs, tutorials, and feature highlights. Own the end‑to‑end video production process—from scripting and storyboarding to recording and editing. Design engaging learning experiences that combine visuals, narration, and storytelling to drive comprehension. Ensure content is accessible, engaging, and aligned with brand standards. Act as a Translator Between Product Complexity and User Understanding Use storytelling techniques to make educational content engaging, memorable, and impactful. Design content that reflects real‑world workflows in healthcare environments. Advocate for the voice of the customer in how education is designed and delivered. Operational Excellence & Continuous Improvement Track content performance and engagement metrics (views, completion rates, deflection, adoption impact). Continuously iterate on content based on customer feedback, support trends, and product changes. Establish and maintain standards for content quality, consistency, and tone. How Success Is Measured Here’s how we’ll know you’re making an impact and raising the bar: Improved customer self‑service and reduced support ticket volume. Increased product adoption and faster time‑to‑proficiency for customers. High engagement and satisfaction with educational content (articles and videos). Scalable, well‑organized knowledge base and video library. Recognition as a trusted partner across Product, Support, and Customer Success teams. What You Bring Your unique talents are what make you shine. For this role, success looks like: Strong experience in healthcare environments (clinical workflows, EHRs, or healthcare SaaS preferred). Background in education, instructional design, or training. Proven experience creating knowledge base content and educational materials. Hands‑on experience with video creation tools (recording, editing, screen capture, scripting). Exceptional written and verbal communication skills. Strong storytelling ability with a focus on clarity and engagement. Ability to simplify complex concepts into easy‑to‑understand content. Experience working cross‑functionally with Product, Support, or Customer Success teams. Detail‑oriented with a passion for accuracy, usability, and continuous improvement. Ready to Join? If you’re excited to bring your ideas, energy, and expertise to a team that’s shaping the future of healthcare, we can’t wait to hear from you. Apply today and let’s make healthcare simpler, smarter, and better together. The Fine Print (That Really Matters) At PracticeTek, we determine compensation by considering market data, internal equity, and each candidate’s skills and experience. For this position, we reasonably expect to pay a base pay between $65,000 – $80,000. This role is also eligible for benefits, including health, dental, vision, paid time off, 401(k) with company match, and may be eligible for additional compensation such as bonuses or equity, as applicable. #J-18808-Ljbffr Practicetek