SERVICE TECHNICIAN - ELECTRICAL

Job Description

Job Description

About Wood-Mizer
Wood-Mizer is the world's largest manufacturer of portable sawmills, with over 100,000 mills sold in more than 100 countries. Wood-Mizer provides forestry and timber professionals around the world with a complete line of narrowband portable and industrial sawmills, wideband sawmilling equipment, resaws, edgers, kilns, molders/planers, firewood processing equipment, pallet recycling equipment, material handling equipment, bandsaw blades, and blade maintenance equipment.

Our Culture and Values
Wood-Mizer is dedicated to customer and employee-owner success, putting compassion and values at the heart of the business and committing to providing high-quality equipment that makes a positive difference in people's lives. Wood-Mizer is a 100% employee-owned company that believes every mill owner is an extension of our Wood-Mizer community, a philosophy that makes both our customers and employee-owners feel at ease.

What Makes Wood-Mizer Stand-Out
At Wood-Mizer, we know our people are the reason for our success. That’s why we’re proud to be a 100% employee-owned company where every team member has a stake in our future. We’re committed to creating a workplace where you can thrive - personally, professionally, and financially. From ownership opportunities to health, growth, and lifestyle perks, we invest in you so that together we can innovate, serve, and succeed.

What We Offer

• Employee Ownership – Become a true owner through our Employee Stock Ownership Plan (ESOP) and share directly in Wood-Mizer’s growth and success.
• Retirement Savings – Build your future with a 401(k) plus company match into your ESOP account.
• Performance Incentives – Earn extra rewards tied to your contributions and results.
• Flexible Pay Options – Choose from multiple pay methods, including our Wages On-Demand program that lets you access earned wages daily.
• Paid Time Off from Day One – Begin accruing PTO with your first paycheck, plus enjoy paid holidays and additional leave for life events such as marriage, birth, or adoption.
• Free Health Care Access – Receive FREE access to Wood-Mizer Health Clinics (through Marathon Health) when enrolled in our insurance plan.
• Comprehensive Insurance – Health, dental, vision, and company-paid life insurance, plus options for supplemental coverage and short- and long-term disability.
• Community Impact – Be part of our Workplace Giving Programs and receive special recognition and benefits for serving others through donations or volunteer work.
• Education Assistance – Take advantage of tuition reimbursement to reach your long-term career and learning goals.
• Annual Allowances – Receive reimbursement for safety boots and glasses, plus yearly funds for Wood-Mizer apparel and branded gear.
• Everyday Perks – Enjoy company events and outings, free coffee and fruit, birthday and anniversary gift cards, referral bonuses, discounted shipping, and much more.

If you want a career, not just a job, apply today and learn how Wood-Mizer employees are making a difference around the world and right here in Indiana.

Work Arrangement/ Work Location: In-Person in Batesville, IN or Indianapolis, IN office

Visa Sponsorships: No

Job Summary

As an experienced electrical service technician, you will work with customers to troubleshoot electrical equipment issues, create solutions, and ensure a smooth interaction, all while upholding the integrity of Wood-Mizer's core values. Additionally, when a customer service call or defect occurs in the field system or over the phone, you will analyze, find, and fix electrical problems.

What you will do

• Troubleshoot High-voltage and low-voltage DC equipment; up to 480-voltage AC.
• Knowledgeable in the operations of PLC's, HMI's, VFD's and servo motors/systems.
• Interfaces with customers regarding technical and electrical aspects of the organization's products or services.
• Relays customer feedback regarding products to appropriate personnel in sales, quality assurance, and product management.
• Provides problem resolution and troubleshooting to customers over the telephone and in the field.
• Assists with product updates.
• Determines the best method to resolve complex technical and electrical issues to ensure customer satisfaction while ensuring customer satisfaction and adherence to the organization's policies.
• Provides guidance, training, and instruction to non-technical representatives.
• Determines parts to order for repairs and timeliness of need and documents service-related activities.
• Complete certification material as required.

Education Qualifications

• A high school diploma, High School Education, or Equivalent is Required
• Trade School Certificate in Electronics or any related field is Preferred

Experience Qualifications

• 4-6 years Prior experience in customer service areas and working with the public are required.
• 4-6 years of prior experience with service in the manufacturing field or a similar field is Preferred

Skills and Abilities

• Mechanical Aptitude (High proficiency)
• 12-volt DC electrical knowledge and experience. (High proficiency)
• Reading Electrical Schematics (High proficiency)
• High-voltage AC electrical experience, up to 480V 3ph. (High proficiency)
• Knowledgeable in the operations of PLCs, HMIs, VFDs, and servo motors/systems. (High proficiency)
• Knowledge of Hydraulic Systems: Must understand fluid flow inside a closed system. (High proficiency)
• Typing skills, telephone skills, and computer literacy (Medium proficiency)
• Working knowledge of Word and Excel. (Medium proficiency)

Requirements for ALL jobs at Wood-Mizer

• Performs other duties as assigned.
• Following all rules, policies, and procedures established by Wood-Mizer, including codes of conduct, safety regulations, and other guidelines.
• Showing up for work on time and adhering to Wood-Mizer's attendance policies is a fundamental responsibility for all employees.
• Collaborating with colleagues and contributing to a positive team environment.
• Conducting oneself in a professional manner, which includes maintaining a positive attitude, respecting colleagues, and presenting oneself appropriately.
• Completing assigned tasks and projects within the given time frame, meeting deadlines, and delivering on commitments.

Equal Employment Opportunity Statement

Wood-Mizer is an equal opportunity employer and is committed to providing a workplace free from discrimination and harassment. We make employment decisions without regard to race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local laws.

This commitment applies to all aspects of employment, including recruiting, hiring, placement, promotion, compensation, training, transfers, leaves of absence, and terminations.

Interview Process & Communications Notice

As part of our hiring process, Wood-Mizer, LLC may use on-demand phone, video, and/or AI-enabled interviewing tools. Candidates may also opt in to receive SMS text messages regarding their job application. Message frequency may vary, and standard message and data rates may apply. Reply STOP to opt out or HELP for assistance. By opting in, you agree that your mobile number and related information will be used solely for application-related communications and will not be shared or sold to third parties.

Pre-Employment Screening

The position may be subject to pre-employment screening, which may include a background check and drug testing. Accessibility: If you need accommodation as part of the employment process, contact recruiting at Wood-Mizer. Due to the high volume of applications received, we are unable to respond to individual requests regarding application status. Please log into your candidate profile via ADP for up-to-date information.