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General Manager

CKE Restaurants

Sylacauga, Talladega County, AL

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Responsibilities
  • Model and create an environment where the Guest is always right; ensure a positive Guest service experience.
  • Respond quickly and positively to Guest concerns.
  • Hire high-quality staff who demonstrate and ensure consistent Guest satisfaction.
  • Ensure all employees are trained and empowered to deliver total Guest satisfaction.
  • Evaluate employee performance to maintain high Guest satisfaction levels.
  • Continuously improve skills, knowledge, and morale of staff.
  • Train, coach, and provide regular performance feedback.
  • Maintain a fun and enjoyable working environment.
  • Develop and execute the business plan, including fiscal responsibilities, manpower planning, and local marketing.
  • Utilize labor effectively to meet budget.
  • Be responsible for financial results.
  • Implement company-wide marketing programs.
  • Enforce all labor laws and uphold food safety, handling, and sanitation standards.
  • Model and encourage CKE shared values.
  • Focus on and be driven by the Guest experience.
  • Maintain high personal integrity, treating all employees with honesty, respect, and dignity.
  • Be performance-oriented, clearly communicate expectations, recognize good performance, and address poor performance.
Qualifications

Education: High school diploma or equivalent.

Experience: 3–5 years in management, preferably in a restaurant setting.

Hours: Able to work 47.5–50 hours weekly with flexible scheduling.

Skills & Abilities: Basic computer skills, financial aptitude, organizational skills, team building, problem-solving, good communication.

Physical Abilities: Ability to work long hours, stand for extended periods, lift 50–75 pounds, and work with cleaning products.

Additional Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Management and Manufacturing
  • Industries: Restaurants
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