General Manager
CKE Restaurants
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Responsibilities
- Model and create an environment where the Guest is always right; ensure a positive Guest service experience.
- Respond quickly and positively to Guest concerns.
- Hire high-quality staff who demonstrate and ensure consistent Guest satisfaction.
- Ensure all employees are trained and empowered to deliver total Guest satisfaction.
- Evaluate employee performance to maintain high Guest satisfaction levels.
- Continuously improve skills, knowledge, and morale of staff.
- Train, coach, and provide regular performance feedback.
- Maintain a fun and enjoyable working environment.
- Develop and execute the business plan, including fiscal responsibilities, manpower planning, and local marketing.
- Utilize labor effectively to meet budget.
- Be responsible for financial results.
- Implement company-wide marketing programs.
- Enforce all labor laws and uphold food safety, handling, and sanitation standards.
- Model and encourage CKE shared values.
- Focus on and be driven by the Guest experience.
- Maintain high personal integrity, treating all employees with honesty, respect, and dignity.
- Be performance-oriented, clearly communicate expectations, recognize good performance, and address poor performance.
Qualifications
Education: High school diploma or equivalent.
Experience: 3–5 years in management, preferably in a restaurant setting.
Hours: Able to work 47.5–50 hours weekly with flexible scheduling.
Skills & Abilities: Basic computer skills, financial aptitude, organizational skills, team building, problem-solving, good communication.
Physical Abilities: Ability to work long hours, stand for extended periods, lift 50–75 pounds, and work with cleaning products.
Additional Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Management and Manufacturing
- Industries: Restaurants
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