Field Service Technician

Job Description Job Description Join our Team of Employee Owners! Why work for a company when you can own it? Cummins-Wagner Company, Inc. aims to remain the premier manufacturer's representative and distributor of mechanical equipment and machinery within our trading area. We serve the industrial, process, heating, cooling markets, and the waste water industry. Job Title: Field Service Technician Department: Maryland Service Department Location: Annapolis Junction, Maryland Reports To: Service Manager Job Overview The Field Service Technician is a highly motivated and technically skilled professional with experience in industrial control, Variable Frequency Drives (VFDs), pump systems, and electro-mechanical equipment. This individual is responsible for troubleshooting, repairing, commissioning, and maintaining commercial and industrial pumping systems, control panels, motors, and VFDs while providing exceptional customer service in the field. Our most successful Field Service Technicians: * Demonstrate advanced troubleshooting skills in industrial control systems, VFDs, motors, and pump systems. * Diagnose and repair electrical, mechanical, and control-related failures on pumping equipment and associated systems. * Commission, configure, and troubleshoot Variable Frequency Drives (VFDs), motor starters, PLC-based controls, sensors, and instrumentation. * Read and interpret electrical schematics, ladder diagrams, control wiring diagrams, P&IDs, and mechanical drawings. * Utilize electrical testing and diagnostic equipment including multimeters, megohm meters, clamp meters, oscilloscopes (preferred), and other specialized test instruments. * Perform preventive maintenance, startup, repair, and performance testing of centrifugal pumps, booster systems, circulators, vertical turbine pumps, and related equipment. * Troubleshoot three-phase electrical systems, motor controls, and power distribution associated with industrial pumping applications. * Exhibit excellent analytical thinking, problem-solving abilities, and sound technical judgment under pressure. * Communicate professionally with customers by explaining equipment failures, repair recommendations, and preventive maintenance solutions. * Maintain detailed service reports, documentation, and accurate records using mobile devices and service management software. * Manage multiple priorities while maintaining a strong customer-focused attitude and commitment to safety. * Possess working knowledge of computers, wireless communication devices, and diagnostic software. * Be able to lift up to 50 lbs. unassisted and 100 lbs. with assistance. * Hold a High School Diploma or GED; technical school, electrical, HVAC, industrial maintenance, or controls training is preferred. * Have previous field service experience with industrial pumps, control systems, VFDs, water/wastewater equipment, HVAC hydronic systems, or rotating equipment (preferred). * Successfully pass background and reference checks, as well as a pre-employment drug screening. * Maintain an active, REAL ID-compliant driver's license with a clean driving record, or possess a valid U.S. passport as required for access to federal facilities. Scope of responsibility: * Independently perform expert field service and repair on pumps and air compressors. * Follow OSHA Safety requirements at all times * Perform new & repaired equipment start-up commissioning and training. * Properly and accurately complete service-related documentation, and utilize electronic communication & documentation devices where applicable (i.e. Wireless tablets). * Effectively communicate with customers and coworkers alike. * Maintain an organized, clean, and resourceful work environment to include the shop, work area, and service vehicle. * Consistently provide courteous and professional representation of Cummins-Wagner employees and products. * Required to be on call and able to travel for out-of-town jobs. * Some jobs do require an overnight stay, and mandatory training classes may also require this individual to be out of town for one-week periods * Serve as a mentor and assist with the training of new field service technicians * Perform all other duties as assigned Cummins-Wagner gives back to their employees: * Employee Stock Ownership Program * Bonus Program * Tuition and Certification Fee Assistance