IT Support Specialist

About Take Command Take Command is a start-up on a mission to improve the healthcare system, starting with health insurance. Pragmatically speaking, we help employers reimburse employees for individual insurance instead of offering a traditional one-size-fits-all group plan. We believe this model can empower employees (when they have the right support) to be savvy healthcare consumers and have a transformative impact on the entire healthcare system. About The Role We’re hiring an IT Support Specialist who will serve as the frontline of technical assistance across the organization. This role provides timely, customer‑focused support for hardware, software, network, and account‑related issues. The ideal person is a natural problem‑solver who communicates clearly, thrives in a fast‑paced environment, and genuinely enjoys helping others succeed through technology. About The Team Our IT team keeps the organization running behind the scenes—from the tools people use every day to the infrastructure that powers our operations. As a Helpdesk Support Specialist, you’ll be the bridge between people and technology, working closely with employees across every department to ensure they can do their best work without interruption. What You’ll Do Technical Support Provide first level support for incoming helpdesk tickets via phone, email, chat, or in person. Troubleshoot issues related to Windows/macOS, productivity applications, printers, and mobile devices. Assist with password resets, account provisioning, and access management. Diagnose and resolve basic network connectivity problems. Escalate complex issues with clear documentation. Hardware & Software Management Set up, configure, and deploy laptops, desktops, and peripherals. Install, update, and maintain approved software applications. Perform routine maintenance and ensure devices meet security standards. Documentation & Process Log all support interactions in the ticketing system with accurate details. Create and update knowledge base articles for common issues. Follow established IT procedures and contribute to process improvements. Customer Service Communicate solutions in a friendly, patient, and easy‑to‑understand manner. Provide guidance to nontechnical users and help them feel confident using technology. Maintain professionalism and empathy during high‑pressure situations. What You Bring 1–2 years of experience in IT support or a related technical role. Strong understanding of Windows and/or macOS environments. Familiarity with Microsoft 365, email clients, and common business applications. Basic knowledge of networking concepts (DNS, DHCP, VPN, WiFi). Experience with ticketing systems. Excellent communication and customer service skills. Ability to prioritize tasks and manage time effectively. Capable of lifting equipment (typically up to 25 lbs.). What Success Looks Like A great helpdesk team member doesn’t just fix problems—you’re the bridge between people and technology, ensuring employees can do their best work every day. Working at Take Command We’re excited to build a team and culture that reflects our values! We offer competitive pay and health benefits to share with this position. A generously funded ICHRA for medical, dental, and vision premiums and medical expenses. You get to use our own product and we think that’s so exciting and rare! Unlimited personal vacation in addition to regular company holidays. 401(k): 90‑day eligibility for 4% match that vests over 4 years with a one year cliff! We have two beautiful offices in Richardson, Texas (City Line) and Austin, Texas. The kitchen is well‑stocked and we’ve designed the space to have lots of different areas to work— lounge on the couch, stand near your colleague at a kiosk desk or hole up in one of our phone rooms! Competitive parental leave for new parents. Up to two paid days of Paw‑ternity leave. We recognize that pets are family too — and supporting life outside of work (including four‑legged members) matters! ClassPass corporate membership with access to over 73,000 fitness and wellness options. Flexible on where you work– we believe in the power of connecting with intention! While we hope to see you around the office on a regular basis, you also have the ability to work from home some when you need to get focus work done. More About Us We secured our Series B funding in 2023 and are thrilled to be able to expand our team. Despite being a small startup in a land of health insurance giants, we’re the recognized industry leader for what we do (health insurance reimbursements) and passionate about bringing it to market because we know we can help fix a broken system and improve our clients’ wellbeing and health outcomes. We’ve been featured in The New York Times, The Wall Street Journal, The Dallas Morning News, and other national healthcare publications and are excited about our growth opportunities. Take Command knows diversity and inclusion among our teammates is integral to our company’s success and growth. Our vision is to recruit, develop, and retain the best team from a diverse candidate pool. This has mostly been about us, but we’d love to hear from you— we can’t wait to hear your story! Take Command is an equal opportunity employer! We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr