Program Support Technician

Program Support Technician

Title: Program Support Technician DSPF0019

State Role Title: Admin and Office Spec III

Hiring Range: $45,000 to $65,000 Negotiable and Commensurate with Experience

Pay Band: 3

Agency: Department of State Police

Location: North Chesterfield, Virginia

Agency Website: vsp.virginia.gov

Recruitment Type: Agency Employee Only - A

Job Duties

About the Position: The Virginia State Police (VSP) is seeking to hire a Program Support Technician in our Office of Legal Affairs at our Administrative Headquarters in North Chesterfield, Virginia. The job duties for this position include but are not limited to:

• Supporting Freedom of Information Act (FOIA) operations by managing intake, conducting preliminary research, retrieving and preparing documents, assigning cases to redactors, tracking request pipelines, coordinating with internal and external stakeholders, and ensuring materials are ready for FOIA Officer or Attorney review.
• Performing administrative and clerical FOIA functions without making redaction or exemption decisions.

About the Agency: At the Virginia State Police, we are more than just a law enforcement organization — we're a united team of problem-solvers, protectors, and public servants shaping the future of the Commonwealth. Every role here strengthens our mission to preserve life, protect the vulnerable, and enhance safety while upholding civil liberties throughout Virginia. When you join VSP, your skills create real impact across every community we serve. Our culture is built on being selfless, engaged, and aware, and we succeed through timely, purposeful action; clear communication; personal accountability; and continuous improvement — together. We prioritize the readiness and well-being of all our people, entrusting decision-making to those closest to the challenge and supporting one another with kind, direct feedback that helps us grow. At VSP, you will find meaningful work, real opportunities for advancement, and a supportive culture grounded in service, purpose, and the belief that we are One Mission. One Team. One VSP. If you're ready to make a difference and be part of something larger than yourself, your next career starts here.

Minimum Qualifications

Knowledge: Working knowledge of general office procedures, practices and equipment. Knowledge of records management standards.

Skills: Skill in the use of computers. Skill in using Microsoft Office applications including Word and Excel. Skill in scanning tools. Skill in digital record systems. Skill in organizing and managing multiple concurrent FOIA pipelines and deadlines.

Abilities: Ability to read and understand State policies and procedures related to the FOIA and the Code of Virginia. Ability to interpret and follow oral and written instructions in performing tasks. Ability to maintain accurate digital documentation and perform quality control checks. Ability to handle sensitive and confidential information in compliance with privacy and security policies. Ability to handle a variety of customer service issues with tact and diplomacy. Ability to analyze records and documents. Ability to draft correspondence and documents. Ability to communicate effectively orally and in writing in English. Ability to maintain harmonious working relationships with internal and external customers. Ability to organize and manage FOIA pipelines and deadlines. Ability to work independently and as member of a team. Administrative support experience in a high-volume, deadline driven environment required. Graduation from high school or equivalent.

Additional Considerations

Paralegal certificate preferred. Law office experience highly preferred. FOIA experience in a government environment preferred.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

Elements of the selection process include the screening of application(s); the interviewing of qualified candidate(s), to include pre-employment testing, a presentation and/or a work sample, if applicable; salary negotiation(s) if applicable; a background investigation; and a medical evaluation if applicable. The anticipated duration of the pre-employment process is determined by the successful completion of the above items. Applications, cover letters and/or resumes shall only be accepted on-line through the PageUp recruitment management system at and must be received by 11:55 P.M. on August 20, 2026. Please limit resumes to four pages and cover letters to one page. Any additional attachments received in excess of this will not be considered. PageUp provides confirmation of receipt of your application, resume and/or cover letter submitted successfully. Please refer to your PageUp account to check the status of your application for this position. For questions, please contact the Talent Acquisition & Employee Relations Section of the Human Resources Division at View email address on click.appcast.io.

It is the policy of the Department of State Police (the Department) that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions. This policy shall be adhered to in all aspects of Departmental employment practices. It does not permit the lowering of bona fide job requirements, performance criteria, or qualifications to give preference to any state employee or applicant for state employment based on the above prohibitions. REASONABLE ACCOMMODATIONS ARE AVAILABLE UPON REQUEST.

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at View phone number on click.appcast.io.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer