Tea Barista Full-time

Job Description

164 Ludlow Matcha Lab is coming soon and is now hiring both full-time and part-time crew members!!

Address: 164 Ludlow St, New York, NY 10002

Key Responsibilities:

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• Prepare and serve a variety of freshly made tea beverages, including those made with fruits, milk, tea, tapioca pearls, and other creative toppings, following established recipes and quality standards.
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• Ensure the correct ingredients and proportions are used for each drink, including tea, milk, fresh fruits, tapioca pearls, and other toppings.
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• Maintain cleanliness and organization of the barista station, including prepping ingredients (e.g., cutting fruits) and cleaning equipment.
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• Provide excellent customer service by greeting customers, taking orders, and offering recommendations.
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• Assist in inventory management, ensuring all ingredients (including fruits) and supplies are stocked and stored properly.
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• Adhere to company health and safety regulations, ensuring a safe and clean environment for customers and staff.
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• Handle cash and process transactions accurately and efficiently.
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• Assist in training new team members on drink preparation and operational procedures.
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• Support store operations as needed, including working overtime hours when required by business needs and in compliance with applicable labor laws.
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• Stay updated on new menu items, seasonal specials, and promotions to enhance the customer experience.
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• Perform other duties as assigned by the Store Manager or Supervisor.
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Shift Expectations

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• Day Shift: Team members are expected to arrive on time and complete opening preparation tasks, including setup and ingredient prep. This role requires strong time management skills and a high sense of responsibility.
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• Night Shift: Team members will support closing operations, including end-of-day cleaning and organizing tasks. Night shifts are eligible for a shift allowance, in accordance with company policy.
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Training & Growth Opportunities

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• The store operates with multiple workstations and responsibilities. Team members are expected to demonstrate strong hands-on ability and a willingness to learn.
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• New hires will start from foundational tasks and gradually receive position-based training and assessments.
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• Based on performance and successful completion of evaluations, team members may be eligible for pay increases or internal promotion opportunities.
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Qualifications:

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• Prior experience in retail, food service, or hospitality industries.
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• Strong leadership and decision-making skills.
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• Excellent communication and customer service abilities.
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• Willingness to learn, adapt, and take on different tasks within the store.
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• Ability to work flexible hours, including weekends and holidays.
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• Ability to thrive in a fast-paced environment.
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Physical & Essential Job Requirements (for Barista)

As a barista, you are expected to perform a range of essential job functions in a fast-paced, customer-facing retail environment. You must be able to perform the following duties, with or without reasonable accommodation:

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• Stand and walk for extended periods (up to 8 hours per shift)
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• Lift and carry items weighing up to 30 pounds, including ingredients, containers, and supplies
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• Reach, bend, twist, and perform repetitive hand and wrist movements for drink preparation
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• Move throughout the store to interact with team members, operate equipment, and serve customers
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• Work in a loud, high-energy environment with fluctuating temperatures
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• Follow food safety, sanitation, and equipment cleaning procedures
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• Communicate effectively with customers and team members in a clear and professional manner
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You must be able to meet these physical and functional requirements as part of your essential duties in this role.