IT Business Systems Analyst - Dealer Experience

The IT Business Systems Analyst – Aftersales Dealer Experience supports the design, enhancement, and continuous improvement of digital platforms critical to the Mopar Aftersales ecosystem. The role focuses on understanding dealer service, warranty, and parts workflows and translating them into actionable IT requirements that improve dealer efficiency, customer satisfaction, and operational performance.

Key Responsibilities:

Dealer Requirements & Business Analysis

• Gather, analyze, and document business requirements related to dealer‑facing platforms and tools such as service reception, online booking, DMS integrations, etc
• Map dealer workflows, pain points, and opportunities for digital improvement using structured analysis techniques.
• Translate dealer needs into functional specifications, process flows, and user stories with clear acceptance criteria.
• Conduct root-cause analysis for dealer-reported issues and propose data-backed solutions.

Platform Enhancement & Delivery Support

• Support product backlog definition, refinement, and prioritization based on dealer impact, business value, and feasibility — aligned with practices seen in dealer product road mapping.
• Partner with Agile delivery teams (developers, QA, UX, suppliers) to ensure requirements are implemented accurately and on schedule.
• Participate in UAT to validate functionality and ensure solutions meet dealer expectations.
• Document and communicate release notes, training needs, and platform changes to dealer stakeholders.

System & Data Coordination

• Support integrations across multiple dealer systems (parts ordering, service tools, catalogs, warranty systems, sales & aftersales applications).
• Define requirements related to data quality, dealer account structures, permissions, pricing logic, catalog updates, or operational workflows — following patterns used in cross-system accessory and eCommerce BA roles.
• Validate data flows, configurations, and cross-functional dependencies across IT and business teams.

Stakeholder Collaboration & Communication

• Collaborate with Dealer Operations, Aftersales, Commercial, Parts Sales & Marketing, and IT product teams to ensure alignment of priorities.
• Serve as a liaison ensuring dealer pain points, feedback, and operational requirements are captured and transformed into system improvements.
• Communicate status, risks, and key decisions to leadership and cross-functional partners.

Continuous Improvement & Dealer Experience Innovation

• Identify opportunities to improve dealer efficiency, satisfaction, and performance through digital enhancements.
• Leverage dealer usage analytics and performance metrics to recommend improvements.
• Support strategic initiatives such as new dealer portal capabilities, workflow modernization, and integration of new service or parts applications.

Our Benefits - Designed with You in Mind

Comprehensive Health & Well-being Coverage

From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected.

Generous Paid Time Off

We believe in work-life balance. That’s why we offer: 17+ paid holidays, including shut-down from December 24 th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.

Competitive Retirement Savings Plans

We help you plan for the future with:

• An employer match on contributions to your 401k, Roth, and Catch-Up plans
• An employer contribution, even if you don’t contribute

Income Protection & Insurance Options

Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters.

Company Vehicle Lease Program

Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.

Family Building Benefit

We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.

Support for Your Growth and Giving Back

We believe in investing in your future and your passions:

• Tuition reimbursement
• Student loan refinancing programs
• 18 paid volunteer hours each year to make a difference in your community

And so much more!

When you join us, you’re not just building a career - you’re joining a company that supports you, inside and outside of work.