Dealer Performance Metrics Manager

The Dealer Performance Metrics Manager owns the analytical spine of the Dealer Performance function. This role  is responsible for building and  maintaining the diagnostic capability that makes the entire intervention model work — ensuring that the outputs the field team receives are causal, prioritized, and actionable rather than descriptive dashboards that require field judgment to interpret. The Analytics Lead oversees a team of specialist analysts, each owning a distinct performance dimension across the entire dealer network, and is accountable for the quality, consistency, and operational relevance of everything the analytics function produces . Hold the matrix relationship with the T3 Dealer Co-Op Marketing team  

KEY RESPONSIBILITIES  

Analytical Framework Development  

• Build and own the causal diagnostic framework that distinguishes dealer-controllable performance factors from market, product, and competitive environment factors — ensuring interventions are aimed at the right place  

• Develop and iterate the root cause scoring  methodology that produces a weighted causal profile for each dealer, driving intervention type and sequencing recommendations  

• Establish the peer benchmarking  methodology that evaluates dealer performance  relative to appropriate market context — not against a single national standard  

• Define the leading indicator framework for each dealer accountability dimension, ensuring the analytics function is measuring whether the right actions are being taken rather than only confirming outcomes after the fact  

Specialist Team Leadership  

• Lead a team of four specialist analysts, each owning a distinct dealer performance dimension (Marketing, Customer Experience, Inventory, Sales Operations) across all BCs, all dealers, and all nameplates  

• Ensure each specialist  maintains deep diagnostic capability within their domain — building pattern recognition, intervention playbooks, and performance benchmarks that a generalist could not develop  

• Orchestrate the synthesis of specialist outputs into integrated, prioritized dealer-level recommendations that the Field Intervention team can act on without re-diagnosing from scratch  

• Build analyst capability and ensure quality standards across all diagnostic outputs  

Playbook & Intervention Support  

• Develop and  maintain intervention playbooks for each performance dimension — translating diagnostic findings into structured action guidance for Field Coaches and ASMs  

• Identify performance patterns across the dealer network that should inform program-level interventions, not just dealer-level ones  

• Support the development of the AI Coach analytical infrastructure and ensure the underlying diagnostic logic is sound  

T3 Matrix & Cross-Workstream Coordination  

• Hold the matrix relationship with the T3 Dealer Co-Op Marketing team — ensuring marketing effectiveness analytics are integrated into the dealer performance diagnostic, not siloed  

• Coordinate with the VCO and Product Allocation workstreams to ensure allocation and inventory mix factors are properly isolated from dealer-controllable performance signals  

• Participate in VCP-level analytics governance to ensure the dealer performance analytical framework is consistent with the broader Commercial Accountability Framework  

Our Benefits - Designed with You in Mind

Comprehensive Health & Well-being Coverage

From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected.

Generous Paid Time Off

We believe in work-life balance. That’s why we offer: 17+ paid holidays, including shut-down from December 24 th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.

Competitive Retirement Savings Plans

We help you plan for the future with:

• An employer match on contributions to your 401k, Roth, and Catch-Up plans
• An employer contribution, even if you don’t contribute

Income Protection & Insurance Options

Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters.

Company Vehicle Lease Program

Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.

Family Building Benefit

We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.

Support for Your Growth and Giving Back

We believe in investing in your future and your passions:

• Tuition reimbursement
• Student loan refinancing programs
• 18 paid volunteer hours each year to make a difference in your community

And so much more!

When you join us, you’re not just building a career - you’re joining a company that supports you, inside and outside of work.