Customer Account Service Representative

About Us Are you ready to move distribution forward? Solutions 2 GO is a premier global distributor of video game products. With operations reaching 19 countries in North, Central and South America, and partnerships that further extend to Europe, Africa, Australia and Asia, Solutions 2 GO represents all publishers in the Canadian market, offers coast‑to‑coast distribution in the USA and is the exclusive distribution partner for Sony PlayStation in Latin America. Our leadership, processes and partnerships have earned us a reputation as the premier provider of flexible, dynamic distribution solutions for publishers, manufacturers and retailers around the world. We are a remarkable team that delivers remarkable results. Our people help move Solutions 2 GO forward every day, through a shared commitment across every facet of our business. At Solutions 2 GO, we are moving distribution forward. If you are an achiever who is relentless in ensuring that we achieve business results and create a great company culture while doing it, then we’re looking for you! Scope Solutions 2 GO is looking for the right candidate to support an emergent Marketplace and Direct to Consumer business sector. The right candidate will have a good understanding of the complete order lifecycle pre‑ and post‑sale and is able to manage consumer needs professionally and promptly. The role includes an opportunity to help design a foundation to support expected growth by selecting, configuring, and administering the right tools and software to support the growing business. The selected candidate will support the B2B retail channel order processing and post‑sale tasks, as a supporting role. Duties & Responsibilities Perform order monitoring via customer interfaces and internal systems, including status, tracking, and invoicing. Process returns, issue refunds, send replacements and manage inquiries/resolutions for service failures within the retail, e‑commerce, and marketplace channels. Analyze customer performance metrics including on‑time, in‑full, and service SLAs. Own omni‑channel communication with external retailers and consumers via phone, email, customer interfaces, and select applications. Act as a communication liaison for internal sales, operations, and finance via phone, email, customer interfaces, and chat. Administer applications used to manage the tasks associated with the role, which may include help‑desk, VOIP, and/or contact center software. Manage order processing for retail customers using internal applications. Skills & Qualifications High school diploma or equivalent. Excellent written and oral communication skills that enable clear and concise exchanges with consumers, retailers, and colleagues. Two years of order management systems or integrations experience. Conflict resolution skills. Workflow optimization experience. Ability to translate metrics and data into actionable items to support a growing business sector. Familiarity with EDI and API technology applications is a plus. Familiarity with contact centers, CRM, or help‑desk software is a plus. Excellent ability to manage multiple priorities simultaneously. Ability to prioritize time‑sensitive tasks.Always represent the brand with a high level of integrity and professionalism, especially while under pressure. The successful candidate will receive a conditional offer, contingent upon a background check conducted by a third‑party vendor. The specific clearance requirements vary by position and may include criminal background check, credit check, employment verification, education verification, and driver’s abstract review. Solutions 2 GO Inc. is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process. For more information on Solutions 2 GO Inc., visit #J-18808-Ljbffr