Front Desk Manager

Full-Time Front Desk Manager

Pediatrics at Chartley is hiring a Full-Time Front Desk Manager. We are looking for a computer savvy, energetic, and efficient team player to join our dedicated staff of medical professionals. Our pediatric practice is a GREAT PLACE to work! We offer excellent benefits-- including 401k, Health Insurance and Paid Holidays.

Key Responsibilities:

• Oversee daily front desk operations to ensure smooth and efficient patient flow
• Train, supervise, and support front desk staff to maintain high standards of customer service
• Manage appointment scheduling, patient check-in/check-out, and billing processes
• Ensure accurate and timely documentation of patient information and administrative records
• Address patient inquiries and resolve issues promptly and professionally
• Collaborate with medical staff to facilitate effective communication and coordination
• Maintain a clean, organized, and welcoming front office environment
• Implement and uphold office policies and procedures to enhance operational efficiency

Skills and Qualifications:

• One to two years supervisory experience in customer service or healthcare settings
• Strong organizational, communication, and critical thinking skills
• Demonstrated leadership ability and team management skills
• Proficiency in computer systems
• Ability to multitask and prioritize in a fast-paced environment
• Professional demeanor with excellent interpersonal skills
• Detail-oriented with a focus on accuracy and confidentiality
• Prior healthcare experience highly preferred
• Knowledge of Electronic Health Record systems highly preferred
• Experience with Office Practicum highly preferred
• Knowledge of billing and insurance processes highly preferred