Quality Assurance Specialist

Overview

The Quality Assurance Specialist is a key support role within the organization focusing on program integrity data accuracy and compliance. This position ensures adherence to all relevant regulations policies and procedures particularly those set forth by the California Department of Social Services (CDSS) and San Diego County. By interpreting various regulatory documents including Funding Terms and Conditions Educational Code WIC Code CDSS Childcare Bulletins County of San Diego Memorandums and Childcare Program Guides the specialist creates standard operating procedures to guide program implementation and compliance efforts.

Depending on the assigned area of focus the Quality Assurance Specialist will be responsible for one of the following specialized functions:

• Provider Support Service or Family Support Services-Audits and Polices: Conduct quality assurance audits and reviews across all areas of Provider Support Services or Family Support Services analyze results and prepare detailed accurate and timely audit summaries to ensure compliance identify trends and support continuous program improvement. Assist in developing written communications regarding updates to policies procedures services and departmental practices. Contribute to additional projects and initiatives that support the achievement of contract goals promote operational effectiveness and ensure a high level of service for program participants.
• Provider Support Service or Family Support Services-Procedures and Training: Conduct training sessions for new program staff on departmental policies procedures and data management systems and provide ongoing training to existing staff on regulatory updates and procedural changes. Assist in developing and maintaining training materials presentations and facilitation methods to support continuous quality improvement and effective learning. Develop and deliver training sessions covering department policies participant services and system workflows. Prepare written communications to inform staff of new or revised policies procedures and services ensuring consistent understanding and implementation across the department.

Learn more about YMCA Childcare Resource Services programs CLICK HERE

For more on Employee Perks click on this link: Employee Benefits YMCA of San Diego County ()

SCHEDULE :

Monday through Friday 8:00 a.m. to 4:30 p.m.

WORK DESIGNATION :

• Remote (must work within San Diego County Region)
• The position will primarily be remote with in-person work required up to five (5) days per week at the Chula Vista 30th Street or Escondido office during the full duration of department-wide new and on going trainings.
  
  • Please note that the work designation may change based on business needs.

Responsibilities

• Demonstrate expertise in database management and troubleshooting for all subsidy programs at Childcare Resource Service (CRS) including Care Connect Care Portal DocuSign SharePoint Microsoft Teams and Outlook
• Conduct training sessions for new program staff on policies and procedures and provide ongoing training for existing staff on new regulations. Develop and maintain continuous quality improvement in presentations facilitation and training materials
• Perform Quality Assurance reviews of program files to identify trends develop procedures and provide additional training necessary to improve results
• Proactively track and maintain quality assurance measures to prevent errors and ensure funding for the department
• Monitor and ensure departmental compliance with state county and agency regulations through regular assessments of program quality participant files case actions/due dates reports database accuracy statistical data and internal policies and procedures
• Enter and maintain review findings in approved report templates for documentation and analysis purposes
• Independently interpret rules regulations and timelines required for programs and develop subsequent Standard Operating Procedures memorandums and training materials as needed
• Assist in the development of training sessions covering department policies participant services and data management systems; Conduct trainings for both new and existing department staff
• Contribute to written participant communications regarding changes in policies procedures or services
• Work independently or collaboratively as a team member on departmental policy changes quality assurance initiatives technology improvements trainings and other projects to ensure contract goals are met and a high level of service is provided to participants

TRAVEL REQUIREMENTS :

• Must have access to reliable transportation to travel throughout San Diego County

Qualifications

• Bachelors degree in child development human services or related field or four (4) years equivalent related experience required AND
• A minimum of two (2) years work experience required in:
  • One (1) year of experience in program coordination within a community-based organization serving community members
  • One (1) year of experience program assessment in comparable state or locally funded program

JOB COMPETENCIES :

• Must have intermediate computer skills in Microsoft Office (Word and Excel) experience with data entry and a comparable client management software program
• Proficient in basic mathematical skills including arithmetic operations such as addition subtraction multiplication and division as well as the ability to interpret and analyze numerical data accurately
• Proficient in independently maintaining database systems and utilizing tracking information for accurate program statistics and report preparation
• Ability to collaborate effectively with peers and leadership contributing to departmental policy changes quality assurance measures technology advancements and other strategic priorities
• Possess strong customer service conflict de-escalation active listening and communication skills to effectively interact with work partners
• Demonstrated experience sensitivity and competency in working with diverse groups and individuals encompassing various social ethnic religious socioeconomic and cultural backgrounds
• Display strong organizational and prioritization skills to efficiently manage tasks and responsibilities
• Ability to effectively communicate via virtual and direct interaction with parents providers partners internal work partners and the general public utilizing auditory skills
• Comfortable with a hybrid work model capable of efficiently managing both office and remote work responsibilities on specified days
• Flexibility to transition between different work environments as needed including the potential for full-time office-based work at any time

PRE-HIRE CONTINGENCIES :

• Licensing state law and our funders require that applicants of critical positions within Community Support Services be fingerprinted prior to reporting to work and include subsequent arrest notifications
• CPR/AED and First Aid Certification must include Adult and Child/Infant obtained within 30 days of hire and must be from one of the following certifying organizations: American Red Cross American Heart Association or American Safety and Health Institute
• Position may require additional clearances in order to comply with all program licensing state law and funding requirements:
  
  • Exclusion and Debarment checks prior to first day and monthly thereafter

YMCA will consider qualified applicants with a criminal history pursuant to the San Diego County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check if the YMCA is concerned about conviction that is directly related to the job you will be given the opportunity to explain the circumstances surrounding the conviction provide mitigating evidence or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the San Diego County Office of Labor Standards and Enforcement.

Pay Range

USD $29.94 - USD $35.93 /Hr.

Required Experience:

IC