Director, Operations

Director of Operations WI

Position Summary: The Director of Operations is responsible for all aspects of operations including people, customers, sales, and profits. This leader has up to 8 area coaches as direct reports compiling 25-50 restaurants. They drive excellence in day-to-day operations; hire, train, coach, and support managers; plan and set goals; focus on problem solving/process improvement; set standards; recognize and motivate area managers, unit level management, and their teams. Influence people to drive business results and franchise partnership.

Duties and Responsibilities:

• People
• Leverage culture and people capability to enhance brand performance.
• Recruit and equip top operators to deliver exceptional customer experience and results and maintain a bench of managers.
• Lead by example - be a culture champion and live by Taco Bell principles.
• Hold area coaches accountable for people, customer, sales, and profit targets.
• Oversee performance management for Area Coaches, including feedback, appraisals, training, development planning, and dispute resolution.
• Provide direct feedback to ACs on system/procedural execution during visits.
• Resolution oriented in all employee relations activities. Provides needed employee relations assistance to managers and is proactive in addressing needs in the market.
• Customer Experience
• Provides leadership for each manager in the market to ensure customer satisfaction.
• Leverage customer programs to coach and improve on execution opportunities.
• Train, coach, and hold accountable Area Coaches and Restaurant Managers for executing the Taco Bell Operating System and delivering Brand Standards including food safety.
• Identify and act with urgency to resolve Brand protection issues.
• Absolutely uncompromising execution of the highest standards of their local regulation around occupational safety and health standards for employee working conditions, and their company safety and security policy.
• Grow the Brand, Sales, and Profits
• Partners with each Manager in the market to build sales over last year's sales achievement.
• Training and operations execution of marketing promotions.
• Train and coach Area Coaches how to teach RGMs to use the tools and processes to improve restaurant financial results.
• Coach to deliver restaurant profit targets in every restaurant.
• Leads the way by working with each Area Coach in the market to deliver profit goals and meet targeted flow-thru objectives; utilizes available reports to identify opportunities; encourages a top-line orientation through operational focus; ensures that correct operational procedures are followed at all times.
• Build capability to improve problem solving and planning skills through hands-on demonstrations.
• Exhibits ownership working with Management to resolve chronic Repair & Maintenance issues; determines causes of excessive R&M gathers R&M issues; identifies trends and takes to R&M Business Partners.
• Human Resources
• Provide ongoing coaching, feedback, and development to Area Coaches.
• Develop and update a territory human resources plan to forecast staffing needs and build bench strength.
• Communicate expectations, performance levels, and training experiences through territory-wide meetings.
• Ensure fair treatment and compliance with workplace regulations.
• Recognize outstanding performance to motivate employees.
• Monitor and analyze turnover, addressing root causes of high turnover.

Knowledge and Skill Requirements:

• Strong preference for internal promotion from Area Coach position who has proper certifications.
• Associates/Undergraduate degree preferred or equivalent Taco Bell/industry experience.
• Must possess 6-8 years of management/supervisory experience in a QSR food service business with multi-unit experience required.
• Good communication skills, and strong interpersonal and conflict resolution skills with exceptional team-building capability.
• Is a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business.
• Exhibits unrivaled leadership behaviors, providing coaching, developing the team, driving culture, problem solving, strong communication, time management, executing tasks and achieving results through others.
• Has lead multiple managers of multiple high volume units in an area.
• Has personally ran a successful restaurant and has knowledge of restaurant operations and expectations for team member's positions.
• Has reliable transportation and a valid driver's license.

The duties and requirements of this position may change from time to time. The Company and their affiliates reserve the right to add or delete duties and responsibilities at the discretion of its owners/managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.