Service Advisor

Crevier BMW, a Penske Automotive Group dealership, is looking for an automotive Service Advisor to join our team and deliver extraordinary customer experiences. Overview At Penske Automotive Group (PAG), we strive to create a positive and inclusive workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team. As a trusted Service Advisor, you will be the liaison between the customer and the service department, scheduling appointments, reviewing service history, relaying important information about vehicle maintenance and repairs to customers, and providing accurate cost estimates. Responsibilities Serve as the primary point of contact for customers in the service department and manage the appointment scheduling process. Review vehicle service history and communicate maintenance and repair needs clearly to customers. Provide accurate cost estimates and explanations for service recommendations. Qualifications Genuine interest in providing an exceptional customer experience. Friendliness, enthusiasm, reliability, with a positive team-oriented attitude. Excellent communication, interpersonal, and organizational skills. Strong work ethic with the ability to work in a fast-paced, results-driven environment. What You Can Bring To The Table Commitment: Ensure our customers have a world-class service experience at every step along their ownership journey, especially in scheduling and estimating vehicle service and repairs. Excellence: Provide knowledge and technical expertise to help customers understand and approve maintenance requirements, repair orders, and cost estimates. Authenticity: Communicate with customers in a professional manner that reflects understanding, clarity, accuracy, and courtesy. Growth Mindset: Strive to grow the dealership and your career by meeting challenging monthly goals. Benefits Fortune 500 company status, recognized by Automotive News as among the Best Dealerships to Work For. Glassdoor Best Places to Work recognition. Comprehensive benefits program, including health care options (medical, dental, vision) and 401k with company match. Training, resources, and opportunities for career growth and advancement tailored to performance and interests. Values-driven culture based on integrity, professionalism, excellence, and teamwork. Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver\'s license and have a good driving record. #J-18808-Ljbffr