Roadside Safety Svc Specialist - Plano

Summary The purpose of the Roadside Safety Services program is to assist in the rapid removal of debris, disabled vehicles and those involved in accidents from the freeway. Specialists assist disabled motorists by providing gas or water, changing tires, performing minor vehicle repairs and recoveries, or pushing vehicles off the roadway (relocation). Specialists assist at accident scenes by providing emergency first aid, traffic control, removing damaged vehicles, and/or removing accident-related debris, setting up, maintaining, and removing emergency detour routes, and reporting property damage. Specialists provide directions, locate and report abandoned vehicles, and patrol the NTTA roadways, responding to calls, monitoring equipment, maintaining records, and completing related tasks. Additional duties include weather‑related emergencies, special projects, equipment‑malfunction reports, and assistance to other employees. Responsibilities Remove disabled vehicles and those involved in accidents from the tollway; assist stranded motorists by providing gas or water, changing tires, performing minor vehicle repairs and recoveries, or pushing vehicles off the roadway; provide emergency first aid, traffic control, and assistance at accident scenes; remove damaged vehicles and accident‑related debris from the roadway; set up, maintain, and remove emergency detour routes; report on property damage to and around the tollway system. Provide directions to stranded motorists; report and affix removal stickers to abandoned vehicles; remove debris from the roadway; work with major accident victims, fatal accidents, and high‑speed traffic; deliver high‑quality customer service. Maintain records by entering information into databases, submitting required reports, and filing documents. Complete routine general office duties, including maintaining official logs, communicating with other departments, typing, filing, and answering general inquiries. Ensure vehicles and equipment are operational and well‑maintained; properly operate heavy‑duty trucks and safety equipment; wear and maintain issued uniforms and personal safety gear, strictly following established procedures. Manage job‑related stress, deadlines, customer interactions, supervisory and staff interactions, multitasking, and high work volumes. Qualifications High school diploma or equivalent. 0–3 years of related experience. Valid Texas driver's license (Class C) upon hire, maintained throughout employment. Pass required pre‑employment drug and background screens. Obtain and maintain Criminal Justice Information Services (CJIS) certification and comply with all CJIS security standards. Work shifts that may include nights, weekends, holidays, inclement weather, or emergencies. Lift up to 100 pounds (assisted or unassisted). Work for prolonged periods in a variety of environmental conditions such as extreme heat or cold, precipitation, dust, smoke, noise, unpleasant odors, chemical and physical hazards, and exposure to moving traffic. Perform duties that require long periods of sitting, standing, walking, crawling, crouching, bending, kneeling, twisting, climbing, balancing, pushing, pulling, and lifting heavy objects, as well as repetitive use of equipment and tools. Exposure to roadway disasters, fatal accidents, distraught accident victims, hazardous material spills, vehicle fires, electrical hazards, and high‑speed traffic. Communicate clearly with co‑workers and customers in emergency and non‑emergency situations. Vision and hearing, corrected or uncorrected, essential for safe and efficient performance of duties, including driving and assessing incidents. Retention Bonus $2,000 About NTTA NTTA is a political subdivision of Texas created to acquire, construct, maintain, and operate toll roads in North Texas. It is a customer‑driven organization that delivers a safe and reliable toll system for millions of customers each year. NTTA is a vibrant, highly qualified, energized, and engaged team focused on achieving excellence and providing talent development opportunities. Equal Opportunity Employer NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. #J-18808-Ljbffr