Client Access Representative

Client Access Representative

Location: Columbia, MO

Employment Type: Full-time

Shift: Monday - Friday, 8:00 AM - 5:00 PM

Job Summary: Are you a highly skilled customer service representative looking to make a positive impact in your community? Do you want to work in a supportive and dynamic environment where you can grow your skills and advance your career? Join our team at Brightli as a Client Access Representative! This location experiences a high volume of walk-in patients as well as a significant number of incoming phone calls, requiring strong customer service and multitasking skills.

Position Perks and Benefits:

• Competitive hourly rate
• Opportunities for professional growth and advancement
• Friendly and supportive work environment
• Flexible scheduling
• Professional development opportunities
• Recognition and reward programs
• Paid time off and holidays
• Health, dental, and vision insurance
• 401(k) plan with company match

Key Responsibilities:

• Provide exceptional customer service to all clients, staff, and leadership team members
• Represent Brightli Behavioral Health in a professional, collaborative, and relevant manner
• Schedule client appointments and manage client flow
• Collect payment and handle billing and insurance matters
• Maintain accurate and up-to-date client records and files
• Assist with data entry and other administrative tasks as needed
• Communicate effectively with clients, staff, and providers
• Provide support and assistance to other team members as needed
• Adhere to HIPAA regulations and maintain confidentiality of client information

Education and/or Experience Qualifications:

• High School Diploma or equivalent required
• Associate's degree in business, administration, or related field preferred
• 2+ years of customer service experience, preferably in a healthcare setting
• Strong computer skills, including proficiency in Microsoft Office Suite
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize tasks effectively
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Familiarity with medical terminology and billing procedures a plus

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.