Service Account Manager

Technical Account Manager

Position at Zones LLC.

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done.

Term: 6 month contract to hire Location: Jersey City, NJ Pay: $$42.00 - $45.00; commensurate with experience Hours: 8:00 am – 5:00 pm

The Technical Account Manager (TAM) is responsible for post-sales ownership and success of financial customers and will move into enterprise level customers. Acting as the primary point of contact and escalation, the TAM partners closely with engineering, sales, and cross-functional teams to ensure timely resolution of issues and a seamless customer experience. This role requires a balance of strong technical acumen—particularly in server technologies—and exceptional customer engagement skills. The ideal candidate is a proactive problem solver, trusted advisor, and customer advocate who thrives in a fast-paced, high-impact environment.

What you will do as the Technical Account Manager:

• Serve as the primary escalation point and trusted advisor for assigned customers pre/during/post deployment escalation.
• Need to emphasize account management projects/experience.
• Sales support experience would be great – previous SAM/TAM roles.
• Should be able to effectively communicate internally and externally – professionalism is key.
• Project/fleet focused – discover system issues and proactively plan resolutions.
• Collaborate with engineering, sales, RMA, and production teams to drive issue resolution and customer success.
• Lead customer onboarding, including introduction to service programs and ongoing operational reviews.
• Proactively monitor account health to ensure timely case progress and prevent service gaps.
• Manage multiple customer accounts simultaneously, ensuring high-quality engagement and follow-through.
• Drive resolution of complex technical issues by coordinating with internal engineering teams.
• Develop and maintain technical documentation to support training for service-desk and field engineers.
• Coordinate and support onsite integration activities as needed.
• Manage and prioritize customer escalations, ensuring clear communication and accountability.
• Travel as needed (up to 10%).

What you will bring to the team:

• Bachelor's degree (preferred) or equivalent experience in a technical field.
• 5+ years of experience in customer-facing roles (Technical Account Management, Customer Success, or Support Engineering).
• Proven ability to manage multiple customer accounts while maintaining high levels of satisfaction and engagement.
• Demonstrated success in driving issue resolution and influencing positive customer outcomes.
• Strong interpersonal and communication skills, with the ability to engage both technical and non-technical stakeholders.
• Solid understanding of x86-based server platforms and infrastructure.
• Strong troubleshooting and problem-solving skills in complex technical environments.
• Ability to work effectively under pressure and manage urgent, high-priority escalations.
• Experience with Linux and virtualization technologies is a plus.
• Detail-oriented, highly organized, and dependable.
• Fluent in English (written and verbal).
• Ability to lift 40 lbs. and safely handle heavier equipment using a team lift ("buddy system")

Zones offers a comprehensive Benefits package While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Zones participates in E-Verify. E-Verify is a system that compares information from a team member's Form I-9 to federal records to confirm their eligibility to work in the United States.