Production Technician

Iim Bpo Production Technician

Konica Minolta currently has an exciting opportunity for an IIM BPO Production Technician! The IIM BPO Production Technician is responsible for accurate preparation, batching and scanning of client documents. We are currently hiring for multiple openings on this team and encourage qualified candidates to apply.

Responsibilities:

• Log in and out of the Box Tracking System.
• Remove all staples, clips, post it notes, etc. from documents to be processed.
• Repair any torn documents with tape.
• Accurately and legibly copy info from folders.
• Determine if a document needs copying (e.g. severely wrinkled or torn beyond repair).
• Insert a separator sheet and/or copy in the correct place.
• Determine the document type and then which separator sheet group it falls under; some jobs have multiple document types and use multiple separator sheets within a folder, so the process of determining what goes where must be performed several times within one folder.
• Keep all documents in the exact order as received. Be sure all documents are facing front and right side up.
• Check lists against files in the box.
• Keep track of the hours spent on each job for weekly billing sheets.
• Reassembly. Remove separator sheets after documents have been scanned and staple or clip back together in their original order; also put back any plastic binding that was removed in the preparation process and return it to its original order.
• Performs other duties as assigned.
• If creating batches and conducting scanning of documents, the following duties apply:
• Log in and out of the Box Tracking System.
• Choose the batch class and create a batch (if scanned under a wrong batch class, the job must be deleted and rescanned).
• Create a profile for each batch class.
• Log each batch completed onto the billing sheet with a record count.
• Ensure the correct DPI for each batch class is used.
• Scan as duplex unless otherwise indicated on the billing sheet.
• Initial each box when completed for quality control purposes.
• The billing sheet must be filled out correctly.
• Watch the monitor as papers are going through the scanner.
• After the batch is scanned, check each page on the monitor and make adjustments for pages that are crooked, have folds in them, or are not clear and rescan the page (pages should look exactly like the original hard copy).
• If a double feed is experienced, stop scanning, replace the page, and insert the second page.
• After each batch is completed, fill out the billing sheet.
• Responsible for cleaning any assigned scanners (glass, rollers, loose papers, etc.).
• Performs other duties as assigned.

Qualifications:

• High School diploma or general education diploma GED; one to three months related experience and/or training
• Requires the ability to read and write basic English.
• Ability to retain and accurately follow detailed verbal and/or written instructions.
• Ability to operate a copy machine, as assigned.

About Us:

This posting reflects an existing vacancy that we are actively recruiting for. Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions.

Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Salary Disclaimer:

Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate's skills, experience, job-related knowledge, geographic location, and specific business needs.

AI Disclosure:

Konica Minolta Business Solutions (Canada) Ltd., or its authorized third-party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Notwithstanding this, Applications are reviewed by our recruitment team, who always make the final hiring decision.

EOE Statement:

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law. Konica Minolta Business Solutions, U.S.A., Inc and Konica Minolta Business Solutions (Canada) Ltd. are equal opportunity employers.