Supply Chain Quality Coordinator

Are you looking to catapult your career by driving high-impact transformation with household brands? Do you crave an entrepreneurial, fast paced and engaging growth assignment working with incredible people from across the globe?

At Dreyer's Grand Ice Cream, we are excited to start a new chapter of accelerated growth as part of Froneri - a global pure-play ice cream leader. Come help us transform DGIC into the #1 ice cream brand! With nearly 100 years of winning experience in the U.S, a robust portfolio of powerhouse brands that consumers know and love such as Häagen-Dazs, Drumstick, Dreyer's & Edy's, and the backing and coaching of European-based ice cream experts, we know we have the winning recipe.

Headquartered in Walnut Creek, the Bay Area's hub for up-and-coming food trends, our teams across our offices and factories are raising the bar on all things ice cream. We are investing in significant capital expansions to grow our Operations and Supply Chain and are transforming how we work at every level to become agile, accelerate growth and elevate our quality. With a renewed focus on frozen treats, our tight-knit team of ambitious innovators are fully immersed in the business and encouraged to flex and make decisions quickly. We are committed to pursuing every great idea and delivering the best ice cream experience for our consumers, when and where they want it.

Unleash your potential at Dreyer's Grand Ice Cream and discover what a sweet career we have in store for you!

Job Description

The Supply Chain Quality Coordinator responsible for ensuring product quality in Supply Chain, may leads local projects (initiatives) in the area of quality in Supply Chain, provides professional quality control support in a specific area within Supply Chain for Materials Quality in the Factory & 3PL, the Quality Coordinator should be a very experienced person, Responsible for the Good Warehouse Practice within Supply Chain by providing acceptable standard.

Role and Activity

Train all the warehouse staff and the outside 3PL on the roles of Good Warehouse Practice and quality awareness on our materials.

• Train the warehouse staff on the cleaning procedures and allergy management in the warehouse.
• Train the warehouse staff on personal hygiene.
• Carry out a Good Warehouse Practice inspections for the warehouse and the surroundings.
• Frequent inspection on the 3PL site outside for cleaning performance and making a corrective action in case of bad performance.
• Check the personal attitude on the process areas or outside it and corrective remarks on bad inspects and enforcing the quality system in a sustainable manner.
• Join the HACCP team.
• Follow up the pest control management activities with the outside contractor and make corrective action plan in case of infestation.
• Share the supplier complaints and investigation with the warehouse team.
• Make corrective action plan for any Good Warehouse Practice or Warehouse Hygiene violations.
• Applying the sampling plan for the raw and packaging materials level 1.
• Applying all the check required by specification for the raw and packaging materials in level 1.
• Responsible for the release R&P materials on level 1.
• Manage the sampling of any arrival materials based on sample quantity defined by the quality team to conduct the analysis required according to the instructions (level 2, 3 & 4).
• Conduct a Warehouse Quality Audits (Monthly).
• Responsible to follow up the housekeeping, cleaning, and disinfection of the general warehouse.
• Responsible for performing the Good Warehouse Practice Checklist Daily/Weekly/Monthly including the materials handling equipment.
• Ensure full implementation of the R&P Quality Procedures for Receiving, Issuance to Production and Returns to Warehouse from Production and resolving all Supply Chain related quality issues.
• Prepare the Daily / Weekly Supply Chain Quality report.
• Implement and ensure safety in the work environment.
• Organizing the warehouse zoning and visual management in a way to facilitate the good housekeeping.
• Pest control and adheres strictly to (FEFO) first expiry - first out policy unless otherwise advised.
• Has delegation to enforce discipline among the team personnel but reports to the manager for disciplinary action.
• Isolate any blocked or non-conformance material in a separate place and identifies it with a special label.
• Prepares the freshness analysis report and highlighting the critical materials and create visibility along the value chain on - actual extended R&P bad goods, reasons, and root causes - short term (reactive) and mid-long term (proactive) risks, ensure correct usage of reason at each point of the process to guarantee reliability of the reports.
• Facilitate, follow-up and evaluate improvement action plans by coordinating actions and conducting regular meetings with the team and other stakeholders.
• Assist management in establishing Supply Chain Standards and Procedures.
• Ensure an adequate level of flexibility to meet ad-hoc requirements or to deal with unexpected Supply Chain issues, to adapt to changes in end-to-end environment.
• Identification of the potential issues for the factory within Supply Chain operation and evaluate the risks and offer solutions.
• Give advance information in daily / weekly to ensure alignment with team and cross function on warehouse operation within the detailed plan period.
• Adhering to Froneri procedures and standards.
• Always keep 5S in workplace.
• Represent the Froneri way of working through the behaviors and characteristics in our operating model and core values

Key Measurements

• Inventory Accuracy %.
• Number of quality observation daily/weekly.
• Number of corrective actions for quality observation.
• Temperature & humidity monitoring.
• Completion level of the developed action plans (short/mid-long term).
• Adhering to the check list %.
• Weekly visibility on risks of short-term R&P bad goods.
• Production attainment %.
• Zero material handling defect & warehouse waste.
• Warehouse compliance.

Required Skills & Qualifications:

• At least successful operational experience in the role at business level in quality management.
• Relevant operational experience at business level, in the following areas is beneficial: Logistic, Technical, Transportation.
• Experience in the management of work independently with little direction.
• Good leadership, ability of analytical thinking, interpersonal, and organizational skills.
• Operate a computer terminal and warehouse-related software.
• Developed ability of excel skills.
• Project management.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Good knowledge of end-to-end planning to produce, supply understanding, optimization techniques.
• Results orientated.

Key Experiences and Knowledge:

Good knowledge of warehousing processes, tools, systems, quality methods and related best practices for:

• The optimization of available resources.
• Able to identify root causes and improvement opportunities and to convince the involved functions to follow his recommendations.
• Methods of inspecting, releasing materials.
• Differentiate between the materials handling equipment's and other assigned vehicle and equipment.
• Safety, health and environment, quality principles, regulations/ best practices.
• Principles and practices of training and providing work direction.
• Interpersonal skills using tact, patience, and courtesy.
• Utilize space efficiently and effectively.
• Stock management (type of demand, seasonality, lifecycle status, shelf life, bad goods, consensus demand plan).

Personal Qualities:

• Must be able to win trust and respect of others.
• Must be able to identify potential impacts of a problem on all relevant areas of the operation.
• Must be able to give a point of view clearly and firmly while open to objections.
• Eye for detail.
• Able to set priorities and delegate activities.
• Able to work under pressure and yet stay calm before management.
• Able to see the bigger picture beyond the scope of their job.
• Thinks outside of the box.

Behaviors And Core Values: Must consistently showcase the desired behaviors that represent our Core Values.

We Take Ownership

• Stay committed to responsibilities from start to finish
• Make sound decisions and get into the right level of detail
• Apply resources to initiatives that add growth, improve efficiencies, or reduce waste

We Do What Is Right

• Choose transparency over convenience, even if it means difficult conversations
• Set clear roles and responsibilities, enabling everyone to exercise appropriate initiative and judgment
• Speak up when you see something that does not align to our values and policies

We Seek to Improve

• Strive to continuously improve and innovate to exceed expectations
• Value feedback from others and encourage open dialogue to understand how we can improve
• Learn from both successes and failures

We Are Better Together

• Ensure decisions are based on what's best for the whole business
• Practice inclusion by seeking diverse perspectives
• Treat everyone with fairness and respect

Position Qualifications:

• 18 years of age or older
• Aptitude for automated mechanical processes with good troubleshooting and diagnostic skills
• Excellent interpersonal communication, math and problem solving skills.
• Ability to work multiple shifts and/or schedules.
• High School diploma or GED or equivalent experience
• One-year related experience (preferred).

Work Environment


In this position, the employee will regularly work with and around others; in a wet and/or humid environment; in areas of high noise level; and around mechanical, electrical, and pressurized equipment. The work is fast paced.

• Cold Temperatures: Parts of the facility, such as storage and production areas, may be kept at low temperatures.
• Requires use of cold-protective PPE.
• May involve standing, lifting, and walking in refrigerated zones for extended periods.
• Fast-Paced: Workers often operate under strict timelines to meet production quotas.
• High-speed manufacturing floor with frequent movement, line assignment changes, and tight production timelines.
• Standing for Long Hours: Many roles require prolonged standing and repetitive tasks.
• Repetitive hand and arm movements required.
• Must be able to stand for hours with frequent bending, reaching, and lifting.
• Food Safety Regulations: Employees must follow hygiene and safety guidelines, including wearing protective gear (gloves, hairnets, etc.).
• Team-Oriented: Workers collaborate to ensure smooth production and packaging.

The position involves frequent exposure to nuts and other potential allergens.


The pay scale for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Dreyer's Grand Ice Cream, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. The pay range for prospective employees in this role is between $60,000 and $65,000 per year with opportunities for overtime, shift differential, cold premium pay and annual bonuses (variable depending on company performance).


We offer a comprehensive group benefits package including medical, dental, vision, life, paid time off, paid holidays, paid parental leave, 401K plan with employer match and annual contribution available.

Visa sponsorship not available. Applicants must be legally authorized to work in the United States now and in the future. The company does not provide visa sponsorship or any immigration support (including STEM OPT training plan and H-1B lottery registration) for this position.

Dreyer's Grand Ice Cream Inc. provides equal employment opportunities for all applicants, regardless of race, religion, gender, national origin, age, disability, marital status, veteran status, or any other protected characteristic.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.