Sales Support Specialist

Convenience Store Sales Support Specialist Field-Based Remote

Eastern Kentucky Applicants must live in or near Ashland, Morehead, Winchester, or Maysville, KY. This position requires daily travel throughout the assigned territory and occasional overnight travel.

Team Modern is a family-owned wholesale distributor serving convenience stores across seven states. We provide the products, services, and support our customers need to operate successfully. Our purpose is Creating Better Experiences… the Modern Way, guided by our values of Optimistic Energy, Fairness, Teamwork, Customer Focus, and Gratitude.

Position Summary

The Convenience Store Sales Support Specialist works inside customer stores to improve product presentation, inventory availability, and the overall shopping experience. This role sets and resets merchandise, executes planograms, updates tags, monitors inventory, processes eligible returns, and works with store managers to improve store layouts and product placement.

What You'll Do

• Set, reset, arrange, tag, and replenish merchandise in customer stores.
• Execute planograms and visual merchandising standards accurately.
• Maintain organized, properly signed, rotated, and visually appealing displays.
• Monitor inventory and help reduce out-of-stocks.
• Recommend new products based on customer and store needs.
• Process eligible product returns and customer credits.
• Work with store managers to improve layouts, displays, and product placement.
• Maintain merchandising supplies and prepare for upcoming store sets and resets.
• Occasionally assist with product or equipment deliveries and pickups.
• Maintain clean and orderly shelves, displays, and work areas.
• Build positive relationships with customers and store teams.
• Use smartphones, tablets, and other required technology.
• Follow all safety requirements and Team Modern policies.
• Perform other duties as assigned.

Status

Full-Time, Exempt

Shift

Monday-Friday Hours: Typically 8:00 AM – 5:00 PM (flexibility required based on customer and business needs)

Travel

1. Daily travel throughout assigned territory is required.
2. Occasional overnight travel and visits to Team Modern's Somerset office are required.
3. This is a field-based role; most work will take place inside customer stores rather than from home.

Compensation and Benefits

• Comprehensive benefits package, including:
• Health, dental, and vision insurance
• Company-paid life insurance and short-term disability
• Employer-matched 401(k) – up to 4%, fully vested from day 1
• Paid vacation, personal, and sick time
• Educational assistance programs and professional development opportunities

What We're Looking For

• High school diploma or equivalent
• Valid driver's license and acceptable driving record
• Ability to obtain a medical card to operate a small box truck when needed; Team Modern will cover the cost
• Ability to travel daily and occasionally overnight
• Strong organization, time-management, and communication skills
• Professional and customer-focused approach
• Ability to work independently and as part of a team
• Ability to adapt to changing schedules and customer needs
• Comfortable using smartphones, tablets, and related technology
• Ability to manage multiple responsibilities and meet deadlines
• Merchandising, retail, convenience store, grocery, or inventory experience preferred

Physical Requirements

• This role requires regular standing, walking, bending, reaching, and lifting/handling merchandise. Employees must be able to:
• Frequently lift or move up to 25 pounds
• Occasionally lift or move up to 50 pounds
• Sit for extended periods while traveling
• Occasionally stoop, kneel, crouch, climb, or crawl

Join Team Modern

If you enjoy working independently, building customer relationships, staying active, and seeing the results of your work, we encourage you to apply. Team Modern is an equal opportunity employer. We provide equal employment opportunities without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, or any other status protected by law.