Head of Customer Support

Pulse Games

Washington DC

Job Description
Job Description
About Pulse Games
We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we create starts with our team, collaborating, learning, and pushing each other to do better every day.
We are looking for a Head of Customer Support to join our team. You’ll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is central to shaping our customer support strategy, structure, and culture from resolving player issues to ensuring trust and safety.
What You'll Do
Build and scale a world-class customer support organization
Define and execute support strategy across all player touchpoints, ensuring consistency and quality
Implement tools, automation, and processes to improve efficiency, scalability, and self-service options
Track and optimize KPIs to drive continuous improvement
Oversee sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with regulatory standards
Collaborate closely with product team to deliver safe and engaging player experiences
Represent the player’s voice and make sure their perspective informs both product and operational decisions
What We're Looking For
7+ years in customer support / customer experience in mobile game industry, including at least 3 years in a leadership role
Proven experience in scaling support operations in mobile games
Deep familiarity with support tools
Strong analytical mindset; comfortable using data to make decisions and drive improvements
Excellent leadership and people management skills
Strong communication and collaboration skills across departments
Must be based in the United States
We respect your privacy and will treat your data confidential as part of the recruitment process. If you’d like more details, please read our Privacy Policy:
-privacy-policy/

Apply

Vacancy posted 12 days ago

Similar jobs that could be interesting for youBased on the Head of Customer Support in Washington DC vacancy

Director of Operations Support - Multi-Family
$155k - $170k
..., compassion, teamwork, inclusion, growth, and customer service, we are dedicated to fostering an engaging and supportive workplace culture. We are interested in finding... ...with employees, co-workers, department heads, and field leadership in person, by phone, and...
Suggested
Work experience placement
Work at office
Local area
Night shift
11 Residential
Washington DC
2 days ago
Associate Director of eDiscovery and Litigation Support
$178.74k - $294.91k
Associate Director of eDiscovery and Litigation Support Join to apply for the Associate Director of eDiscovery and Litigation Support... ...and/or Project Management Office during implementation, customization and deployment of new litigation support programs and systems....
Suggested
Work experience placement
Work at office
Flexible hours
Vinson & Elkins
Washington DC
3 days ago
Remote Head Start Admin & Customer Support
..., Inc. is building a talent pool of administrative and customer service professionals to support anticipated opportunities with the U.S. Department of Health... ..., Administration for Children and Families, Office of Head Start. Roles include administrative coordination,...
Suggested
Remote job
Work at office
Peers & Partners Inc
Washington DC
2 days ago
Head of Executive Support & IT Asset Management
General Dynamics Information Technology is seeking an Executive Support Service Lead to oversee the Executive Support Team in a high-... ...successful candidate will lead cross-location teams and drive customer satisfaction with strong analytics and communication. Location:...
Suggested
Remote work
General Dynamics Information Technology
Arlington, VA
2 days ago
Executive Director of Support Operations
Job Description The Executive Director of Support Operations provides oversight of the day‑to‑day operations of three offices: 1) School... ...offices to meet time, cost, and educational objectives with a customer‑service focus. Communicates on‑time and effectively on projects...
Suggested
Work at office
Local area
Alexandria City Public Schools
Alexandria, VA
4 days ago
Director of Student Support, Primary
$103.49k - $114.38k
...Director of Student Support - Primary Job Summary The Director of Student Support role is an integral part of the Student Support Academic team, ensuring students with disabilities are provided specially designed instruction in the least restrictive environment...
Full time
Temporary work
Local area
Flexible hours
KIPP DC
Washington DC
5 days ago
Director of Pricing Support
$130k - $155k
National nonprofit in northern Virginia hiring a Director of Pricing with deep federal industry knowledge. Reporting to the Senior Director and managing a team of 5-6, this role is a key leadership, workflow management, and internal/external stakeholder management position...
Permanent employment
Contract work
Temporary work
Work experience placement
Shift work
3 days per week
Alexandria, VA
17 days ago
Desk Side Support Manager
DescriptionActioNet has an opportunity for a Desk Side Support Manager requiring a Public Trust clearance in the Washington, D.C. metro... ...candidate works well with a team, always exhibits excellent customer service skills, and is self-motivated, seeking ways to improve...
Full time
Contract work
Work at office
Shift work
ActioNet
Washington DC
4 days ago
Associate Director of Disability Support Services
Job Posting:JR101953 Associate Director of Disability Support Services (Open)Department:Academic Affairs, PMPosition Type:RegularOpen Date:07-22-2026Close Date:$85,000 - $90,000Job Description:PURPOSE: The Associate Director of Disability Support Services is responsible...
Full time
Bowie State University
Bowie, MD
2 days ago
QRM Support Manager - National Tax Quality Assurance (NTQA), Quality Risk
$93k - $191k
Position Summary The National Tax Quality Assurance (NTQA) QRM Support Team Manager is responsible for supporting the Deloitte Tax LLP regional Quality Risk Manager (QRM) network. This network is comprised of senior Tax PPMDs across the country who are critical...
Contract work
Work at office
Local area
Visa sponsorship
Deloitte
Rosslyn, VA
4 days ago
Computer Logistics Support Manager [1000E0]
..., Federal and State Government Agencies. Learn More About ProSidian Consulting at DescriptionProSidian Seeks a Computer Logistics Support Manager (SCA Code: -) in CONUS - Mid Atlantic Washington Metropolitan Area (Northern Virginia | Washington DC | Maryland) to support...
Full time
Temporary work
For contractors
Work at office
Flexible hours
Prosidian Consultng
Washington DC
4 days ago
Global Head of Customer Advocacy & Storytelling
Appian Corporation, based in McLean, Virginia, seeks a Senior Director of Customer Advocacy to lead our global customer advocacy program and transform customer successes into compelling narratives across written, video, and event formats. You will collaborate with Sales...
Appian Corporation
Mc Lean, VA
1 day ago
Support Lead Part Time
$15.8 per hour
...RESPONSIBILITIES - Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the... ...ensuring everything is in place for a smooth daily operation. - Supports the onboarding and ongoing training of associates, helping them...
Hourly pay
Part time
Local area
Flexible hours
Night shift
Weekend work
Afternoon shift
Five Below
Upper Marlboro, MD
20 hours ago
Service Desk Manager/Quality Assurance
$119k - $140k
...of the Service Desk, which serves as the primary point of contact for end-user IT support. This role integrates technical leadership, operational management, quality assurance, and customer service oversight to ensure services are delivered in accordance with contract...
Full time
Contract work
Work at office
Local area
Shift work
Computer World Services (CWS)Corporation
Washington DC
4 days ago
Task Operations Support Manager (TASM) - Senior
$80k - $161k
Washington, DCAdministrative and Logistics Support /Full Time On-Site /On-siteTask Operations Support Manager (TASM) - Senior Work Location... ...cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are...
Full time
CONTACT GOVERNMENT SERVICES
Washington DC
3 days ago
Task Operations Support Manager (TASM) - Journeyman
$69k - $139k
Washington, DCAdministrative and Logistics Support /Full Time On-Site /On-siteTask Operations Support Manager (TASM) - Journeyman Work... ...cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are...
Full time
CONTACT GOVERNMENT SERVICES
Washington DC
3 days ago
Executive and Mission Support Lead (EMSL) - SME
$83k - $167k
Washington, DCAdministrative and Logistics Support /Full Time On-Site /On-siteExecutive and Mission Support Lead (EMSL) - SME Work Location... ...cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are...
Full time
CONTACT GOVERNMENT SERVICES
Washington DC
1 day ago
Customer Support Coordinator
...Encore Global - - Responsibilities: Provide customers with information and support in a professional and friendly manner while building relationships to ensure a high-quality experience; Acknowledge and interact with customers while maintaining a pleasant and professional...
Encore Global
Oxon Hill, MD
3 days ago
Recovery Support Manager - SUD
...Description POSITION SUMMARY The ARK of DC SUD Recovery Support Manager develops and documents care plans for individual patients... ...meetings for SUD Clinical Directors/CEOs. Provide excellent customer service skills and assist staff to maintain a caseload of...
Contract work
Flexible hours
The Ark of DC
Washington DC
12 days ago
Service Desk Manager
$32 - $40 per hour
..., NJ. The shift is 2 p.m. to 11 p.m. Monday through Friday. The Help Desk Manager is responsible for leading our customer's multi-tier technical support operations, ensuring exceptional service delivery across incident management, request fulfillment, and customer support...
Contract work
Temporary work
Monday to Friday
Shift work
TEKsystems
Laurel, MD
2 days ago
Service Desk Manager
$110.5k - $149.5k
...into opportunity as a Full-Time, On-Site Service Desk Manager supporting classified environments with GDIT. A career in IT means connecting... ...force behind high-quality service delivery across multiple customer locations nationwide. At GDIT, people are our differentiator....
Full time
Temporary work
Immediate start
Remote work
Worldwide
Flexible hours
General Dynamics
Washington DC
4 days ago
Desktop Support Lead
$65k - $75k
...Job Posting Number S485 Position Title Desktop Support Lead Class Title Staff Regular or Contingent... ...confirm all SOPs for the Desktop Support Team are followed, and our customers are receiving resolutions to their issues in a timely fashion....
Work at office
Remote work
Bowie State University
Bowie, MD
20 hours ago
Direct Support Program Supervisor
...Supervises a single program or unit within a program, typically supporting 4-8 individuals in residential settings or 10-15 individuals... ...implementation of person-centered plans, health care, advocacy, customer engagement, regulatory compliance and when applicable,...
Hourly pay
Full time
Work experience placement
Seasonal work
Work at office
Immediate start
All shifts
Flexible hours
Shift work
Day shift
Sevita
Upper Marlboro, MD
5 days ago
Audit Support Coordinator - Washington, D.C.
...company, where you can be part of a dynamic group of professionals supporting the defense of our nation? Then Serco has the right... ...more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S....
Full time
Contract work
Part time
Local area
Flexible hours
Serco
Washington DC
2 hours ago
Service Desk Team Lead
...6 at 4:00 AM Koniag IT Systems, LLC, a Koniag Government Services company, is seeking a Service Desk Team Lead to support KITS and our government customer in Washington, DC. The position is remote. This position requires the candidate to be able to obtain a Public Trust...
Permanent employment
Work experience placement
Local area
Remote work
Flexible hours
Shift work
Koniag Services, Inc.
Washington DC
2 hours ago
Attorney Support PROS Senior Coordinator - Workflow
$500 per month
...incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best,... ..., additional support centers to ensure excellence in customer service. This role will be located in either our Boston or Washington...
Work at office
Local area
Flexible hours
Latham&Watkins
Washington DC
3 days ago
eDiscovery Client Services Manager
$130k - $145k
...TeamAccountable for the overall success of the Client Services team and customer satisfactionServes as the primary liaison with key client... ...and Skills:A deep understanding of eDiscovery and litigation support which is typically the result of at least 5-7 years in relevant...
Full time
Local area
Afternoon shift
Epiq Systems
Washington DC
2 days ago
Front Desk & Member Support Coordinator
Santé Group is seeking a Full-Time Front Desk Receptionist in Lanham, MD. The role involves welcoming visitors, supporting daily center operations, and coordinating patient appointments. You will assist with member engagement, provide information, and help link members...
Full time
Affiliated-Sante-Group
Lanham, MD
2 days ago
eDiscovery Program Manager (Top Secret Clearance Required)
...As an eDiscovery Program Manager, you will play a key role in supporting various aspects of the company's portfolio. CGS brings motivated... ...cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are...
Full time
Contract work
For contractors
Remote work
Flexible hours
Contact Government Services LLC
Washington DC
2 days ago
IT Field Support Lead
...grow professionally? We can help! We are seeking an IT Field Support Lead to support the Internal Revenue Service’s (IRS) Criminal... ...other technical incidents. You will also help improve the overall customer support experience by maintaining technical documentation,...
Full time
Contract work
Part time
Work at office
Terrestris Global Solutions
Washington DC
20 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Head of Customer Support. Be the first to apply!