Quality Engineer - Warranty

Job Description

Job Description

The Tokai Rika Group, a Japanese Tier 1 Automotive Supplier, is looking for a Quality Engineer that is ready to learn. Apply solid knowledge of problems solving techniques and root cause analysis to resolve moderately complex issues. Familiar with a variety of problem solving/quality tools, and act as point of contact for all Customers. As part of this, we now have an opening for a Quality Engineer! Check out the details and apply now!

• Will be the single point of contact for warranty tracking and continuous improvement activity.
• Responsible for analyzing field concerns, identifying problems from the data collected and initiating and reporting problem resolution actions internally and to customers.
• Establishes and maintains a warranty system that meets the needs of the company and customers, including procedures for analysis of field returns, establishing appropriate databases, internal and external reporting methods and problems solving procedures.
• Analyze warranty data using available sources, including tear-down of product returns from customer Warranty data information systems provided by Customers Interfacing with customer engineering and assembly plants direct dealer interface as required.
• Provide regular summary reporting of warranty issues and corrective action status at frequencies required by the customers, as well as internal management reports.
• Prioritize, initiate and track corrective actions based on field concern data engaging various functional groups within the company as well as with customers as appropriate.
• Ensure company participation in returned parts reviews that are regularly held at the customer facilities.

• Bachelor’s degree in Quality Assurance, Math or Engineering related field.
• 1-3 years of experience in the area of quality engineering.
• Effective oral and written communication skills.
• Ability to interact positively with people of diverse cultural backgrounds.
• Experience in creating macros in MS Excel.
• Excellent critical thinking, problem solving and decision making skills.

TRAM, Inc. is a Japanese owned automotive parts supplier, serving the Japanese Transplants (Toyota, Nissan, Subaru, etc.) as well as the domestic OEMs (Ford and GM).  Located in Plymouth, MI, TRAM, Inc. is a subsidiary company of Tokai-Rika Co. LTD, which is located in Nagoya, Japan.  TRAM was founded in 1986 and currently employs 2,500+ people at our 5 locations. 

We manufacture automotive components such as switch-related products (window regulators, headlights, cruise control, turn signals, multifunction and HVAC switches), security and safety-related products (shift levers, steering wheels, steering locks, seat belts, key cylinders, mechanical and remote keys). 

Shift your career into drive and help TRAM make the driving experience an intuitive connection between the human body and the vehicle. 

TRAM, Inc. is an Equal Opportunity Employer.

For additional information about our companies, please see our web site at  

This is a great opportunity to join our growing organization and enhance your skills to become a valuable member of our successful team!