Client Intake & Conversion Manager

Client Intake & Conversion Manager Lisinski Law Firm Norcross, Georgia, United States Executive/Management About the role Lisinski Law Firm, a dedicated humanitarian immigration practice established in 2020, seeks an experienced manager to lead its intake and conversion team. The Client Intake & Conversion Manager is accountable for end‑to‑end conversion performance, coaching effectiveness, and operational execution for an intake team operating in virtual and/or in‑office modalities. This role leads and develops Intake Leads and Specialists, builds a disciplined coaching culture, and ensures consistent performance, compliance, and client experience standards. Your Key Contributions Lead and develop Intake Specialists with clear expectations, coaching cadence, and performance standards Use dashboards, CRM data, and call recordings to diagnose conversion gaps and drive corrective action quickly Run structured 1:1s, manage recognition and performance plans, and participate in hiring decisions Step into consultations for coverage when required, modeling the expected selling framework and standards Ensure compliance with firm policies, CRM documentation standards, and QA protocols Drive conversion and retained‑client outcomes across your span of control Maintain coaching quality and accountability for Intake Specialists Ensure consult quality, CRM discipline, QA adherence, and resolve client escalations How success is measured Conversion and retained‑client outcomes, show rate and speed to consult, QA trends, CRM compliance, escalation volume and resolution time, ramp speed What Makes You a Great Fit 3 to 5 years of consultative sales with proven conversion results 2 to 4 years of leading a team Bilingual Spanish and English required at B2 to C1 level Experience in immigration, legal services, financial services, or other consultative professional services preferred Work Schedule Monday to Friday, 8:30 a.m. to 5:30 p.m. local time How You'll Benefit Lisinski Law Firm provides a comprehensive benefits package that supports the diverse needs of our employees and their families. 401(k) Match Medical, Dental, & Vision Insurance Health Savings Account or Flexible Spending Account options Dependent Care FSA Basic Life Insurance Voluntary Life & AD&D Insurance Disability Insurance Hospital Indemnity Insurance Employee Assistance Program Paid Time Off Calm App Subscription Our Firm At Lisinski Law Firm, we are committed to providing meaningful support to individuals and families seeking safety, stability, and a path forward. The firm values collaboration and empowers employees at all levels to make a meaningful, lasting impact. Our Values Our client‑obsessed mindset drives continuous learning, advocacy, efficiency, and nimbleness. We prioritize teamwork, creative problem‑solving, and high‑quality service to support families with excellence and care. Salary The pay range for this role is: 58,000 – 62,750 USD per year (Atlanta) #J-18808-Ljbffr Lisinski Law Firm