Resident Services Assistant

Job Description

Job Description

Home is Where the Heart is: Join Our Team and Be a Premier Player in Creating a Warm and Welcoming Home for our Residents!

Salary Range: 18.75 to 22.75

Shift: Full-Time

Commuter Bonus!

Mission:

At Bainbridge Senior Living, we are on a mission to be the region’s premier senior living provider by making sure all our houses feel like home. Bainbridge Senior Living consists of four family-owned and operated Assisted Living & Retirement Communities along Madison Avenue on beautiful Bainbridge Island, Washington.

Voted Best of Bainbridge 2023 and Best of Kitsap 2022!

Position Overview:

The Resident Services Assistant is a versatile team member responsible for enhancing the daily living experience of residents by providing support across multiple departments within the community. This position serves as a valuable resource to residents and staff by assisting with hospitality services, housekeeping tasks, dining support, activities, resident engagement, and general community operations.

The Resident Services Assistant responds to resident requests, assists with non-clinical tasks, escorts residents throughout the community, supports resident activities, and helps maintain a safe, welcoming, and organized environment. This role works closely with caregivers and other departments to improve efficiency, enhance customer service, and ensure residents receive timely assistance while allowing caregivers to focus on direct resident care needs. The Resident Services Assistant plays an essential role in supporting residents' comfort, independence, and overall quality of life.

Key Responsibilities:

The unique responsibilities for this role include but are not limited to the essential functions listed as follows: Other duties may be assigned.

Resident Support

• Assisting residents with simple technology (TVs, remotes, phones, tablets)

• Delivering mail and packages

• Providing companionship and social engagement

• Assisting residents with room organization and light tidying

• Escorting residents to meals

• Answering the call pendants when caregivers are busy, assisting with resident’s requests within their scope.

• Delivering and picking up resident room trays.

Housekeeping & Laundry Support

• Making beds and changing linens on resident laundry day

• Assisting with personal laundry

• Organizing laundry rooms and linen closets

• Reporting maintenance or housekeeping concerns

Activities Support

• Escorting residents to activities

• Encouraging resident participation

Front-Line Customer Service

• Greeting visitors and families

• Answering resident questions

• Following up on resident requests

• Providing excellent customer service throughout the community

• Running errands within the building

Qualifications:

Education and/or Experience:

High school diploma or general education degree (G.E.D) preferred. Obtain a food workers card.

Language Skills: Ability to read and follow instructions, warnings, and procedure manuals; ability to follow work directions and assignments; ability to record notes, as needed. Ability to understand how to mix cleaners for proper use.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is required to push, pull, stand and reach with arms and hands and/or walk 80% of the workday. The employee is occasionally required to sit. The employee must lift and/or move up to 50 pounds. The employee is required to ask for assistance from co-workers, supervisors or managers when lifting and/or moving any object, regardless of weight, where personal injury has a reasonable possibility of occurrence. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet to moderate.

What’s In It for You?

• Medical Insurance offered by Kaiser Permanente
• Dental and Vision Insurance offered by Lincoln Financial
• Employee Assistance Program
• 401(k) Retirement Savings (after 6 months & 1,000 hours)
• Paid Time Off (PTO) beginning at 0.025 hours earned per hour worked
• 8 Paid Holidays Per Year
• A chef-prepared meal each shift
• Opportunities for career growth, learning & development; including paid CEU’s
• Meaningful and fulfilling service to our seniors' residents
• A personal family-owned and run business that respects and appreciates you and your contributions!