Guest Experience Associate

Job Highlights Job Title: Guest Experience Associate Location: Burnsville, MN Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview You’re the face of TOCA — the first high‑five, the warm welcome, the go‑to for all things awesome. As an Experience Associate, you’re all about creating 10/10 guest experiences, keeping the energy up, and making sure the facility runs smoother than a perfect pass. Responsibilities – What You’ll Be Doing Guest Experience Hero (60%): Greet like a champ, answer like a pro, and make every guest feel like an MVP; Handle questions, feedback, and concerns with good vibes and care; Jump in to fix issues quickly or tag in a teammate; Work together to keep things flowing and guests happy; Work in concessions (as needed). Operations Guru (30%): Keep the space clean, stocked, and ready for action; Help with scheduling, check‑ins, sign‑ups, and events; Own the front desk like it’s your stage. Admin But Make It Snappy (5%): Waivers, payments, and reports — no big deal for you. Training + Growth (5%): Learn the TOCA way and level up your game; Gain development to keep your career moving with TOCA. TOCA Culture (100%): Uphold our service‑commitment standards by being professional, welcoming, aware, outgoing, and proud; Work with leadership to create and maintain a unified culture and a high level of engagement throughout the center. Benefits Competitive Pay & On Demand Pay Part‑time, Flexible Scheduling Career Growth & Development Employee Assistance Program Active & Fit Membership Benefits Hub Discount Marketplace 4 TOCA Training Sessions, 50% Off Classes, Free Pick/League Play, 1 Free Birthday Party, Food and Beverage Discount, 2 Free Packages to share with your squad. Qualifications – You’ll Crush This Role If You Love people and good vibes Have top‑tier communication skills Can stay cool under pressure Know your way around Google Suite & scheduling tools (on‑site training) Are down for evening/weekend shifts (that’s our peak time!) Can lift 30+ lbs and move with energy #J-18808-Ljbffr