Admin Assistant- Floyd Lock & Safe

Per Mar Security Services is seeking a qualified candidate to provide administrative, clerical, and customer service support for the Lock and Safe division of our business, Floyd Lock & Safe.

This role supports the daily operations of a busy locksmith business by providing administrative and clerical assistance, including data entry, reporting, work order processing and invoicing, inventory support, customer service, and lock shop assistance. Working with a team serving residential, commercial, and lock shop customers, this position is ideal for someone who is organized, detail-oriented, customer-focused, and able to manage multiple priorities in a fast-paced environment.

Why Per Mar Security?

• Hourly rate of $20-$24
• Opportunity for advancement as the team grows
• Great Benefit Package including Health, Dental, Vision, Disability, Life, 401K with match, and Paid Time Off
• Stable company with over 60 years of experience providing security to our communities and continued growth

In this role, you will:

• Provide general administrative support, including answering phones, responding to emails, maintaining databases, and processing administrative documentation.
• Perform accurate data entry, compile operational information and metrics, and assist with reporting.
• Generate, process, and invoice customer work orders while ensuring information is accurate and complete.
• Provide customer service and assist customers with sales, billing, service, and general inquiries.
• Work directly with walk-in customers in the lock shop to fulfill orders, process billing, and provide a positive customer experience.
• Assist with inventory management by monitoring stock levels, coordinating replenishment, maintaining inventory records, and processing supply orders.
• Assist lock technicians as needed to support daily lock shop and field operations.
• Review customer service information from emails, work orders, and job tickets to ensure accurate and timely processing.
• Work with department teams, technicians, and management to help resolve daily issues and keep workflows moving efficiently.
• Maintain accurate records and organized documentation while supporting efficient, customer-focused business operations.
• Maintain confidentiality while handling sensitive employee, customer, and business information with professionalism.

What you’ll need:

• High school diploma or equivalent required.
• 1–4 years of relevant clerical, administrative, customer service, or office experience.
• Proficiency in Microsoft Office, including Excel and Word, and the ability to quickly learn database, inventory management, and other software systems.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
• Strong verbal and written communication skills with a customer-focused approach.
• Strong problem-solving skills and the ability to work collaboratively with customers, technicians, department teams, and management.
• Ability to maintain confidentiality and handle sensitive employee and customer information with professionalism.
• Experience in a field service, locksmith, safe, or physical security environment is preferred.