Spa Front Desk

Job Description Description If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Front Desk Attendant at the WELL Spa + Salon at Grand Geneva Resort & Spa, you’ll greet and check guests in and out, book appointments, sign up and renew memberships. Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. We are a longstanding symbol of home and family, rooted in tradition and eager to shape a brighter future together. What will you be doing? Check guests in and out for spa appointments Provide accurate and appropriate information to guests and customers Input and retrieve information routinely from computer system Respond to guest requests and handle guest issues or report complaints to management Promptly answer telephone in a professional and clear manner Input all information into computers to communicate guest requests and complaints Answer guest questions regarding area or resort, outlet information, and services Perform additional duties as assigned What do you bring to the role? High school diploma or equivalent required Must have excellent communication and customer service skills Must have the ability to work with a team in a fast paced environment while multitasking Ability to read, listen, and communicate effectively in English, both verbally and in writing Ability to access and accurately input information using a moderately complex computer system Ability to work a flexible schedule including nights, weekends, and holidays. What’s in it for you? A free, well-balanced meal every shift Discounted gym membership Room discounts at Marcus Hotels & Resorts Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa Free parking “Two for one” movie theater coupons at Marcus Theatres Ability to grow your career and transfer from one property to another Early wage access Paid time off Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match And more! About Us: A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style. Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. The Grand Geneva Resort & Spa is an equal opportunity employer. #J-18808-Ljbffr