Inside Sales Representative

Inside Sales Representative

The Inside Sales Representative supports commercial execution and customer engagement across assigned accounts within a chemical manufacturing environment. This role partners closely with Outside Sales, Supply Chain, Customer Service, Product & Application Development (P&AD), Operations, and Finance to manage quoting, pricing, forecasting, and customer communication.

This position is ideal for recent graduates or early-career professionals (03 years of experience) looking to develop foundational skills in commercial operations, pricing strategy, and customer account management. SAP system interaction for this role focuses on pricing management and maintenance.

Key Responsibilities

Sales & Account Support

• Support assigned customer accounts by responding to inquiries and preparing quotations
• Partner with Outside Sales on pipeline tracking and customer engagement activities
• Assist with pricing administration and basic margin tracking
• Maintain communication with customers regarding product availability and timelines

Order Alignment & Support

• Partner with Customer Service and Supply Chain to support order visibility and alignment
• Monitor open orders, shipments, and backorders; communicate updates to customers and internal teams
• Provide basic forecast input based on customer demand trends
• Support coordination across internal teams to ensure customer satisfaction

Standard Workflow (SAP/CRM-Aligned)

• Receive customer inquiries or RFQs
• Coordinate with internal teams to confirm product specifications and timing
• Support pricing alignment with Sales/Commercial leadership
• Generate and submit quotations
• Maintain and update pricing in SAP (ECC/S4HANA) with guidance
• Track order progress and assist in resolving service, pricing, or logistics issues
• Maintain CRM updates and reporting cadence

Qualifications

• Bachelor's degree in Business, Supply Chain, Chemistry, Engineering, or related field preferred
• 03 years of experience in inside sales, customer service, or commercial support (internships/co-ops applicable)
• Interest in chemical manufacturing or industrial environments
• Strong communication and organizational skills
• Ability to manage multiple priorities in a fast-paced environment