IT Field Services Technician

Field Services Technician

CTG is seeking motivated and customer-focused Field Services Technicians to support desktop and end-user device operations for a valued client in Nashville, TN. This is an excellent opportunity for individuals with foundational IT experience or training to grow their careers in a dynamic and hands-on technical environment.

Location: Onsite, Nashville, TN

Hours: Sunday Thursday 11PM 8AM (Ends Friday 8AM)

The candidate must have a reliable personal vehicle to travel between customer sites throughout the Greater Nashville area. All work-related mileage is fully reimbursed, and the role involves regular local travel to support field services activities.

The Field Services Technology Team provides onsite support for technology-focused projects, including hardware installs, device imaging, equipment upgrades, and troubleshooting across multiple locations. Technicians travel to customer sites, execute project tasks, resolve technical issues, and ensure all technology deployments meet organizational standards.

This team is ideal for hands-on IT professionals who deliver reliable, high-quality support in dynamic, fast-paced environments.

Key Responsibilities:

• Client Build Support - Image desktops and laptops with Office 365 and other required software.
• Troubleshoot and resolve imaging issues.
• Install and configure end-user software and tools.
• Validate system builds to ensure readiness for deployment.
• End User Support - Respond to help desk calls and provide on-site troubleshooting for desktops, laptops, and peripheral devices.
• Map and troubleshoot printers, network drives, and connectivity issues.
• Confirm resolution with end users and escalate unresolved issues per client procedures.
• Actions and Results - Assist with deployment of laptops, M365 support, Zebra printers, medical lab devices, and general end-user support.
• Maintain clear and professional communication with customers.
• Perform basic hardware maintenance and component replacement.
• Track and manage inventory of IT equipment.

Required Skills and Qualifications:

• Basic knowledge of desktop/laptop hardware, software, and operating systems.
• Familiarity with PC imaging and operational programs.
• Experience working within SLA frameworks and escalation protocols.
• Strong interpersonal and organizational skills.
• Basic understanding of workstation backups and restores.
• Solid communication skills across all organizational levels.
• Familiarity with Microsoft 365 troubleshooting.
• Preferred: A+ Certification or equivalent technical certification.

Ideal Candidate Profile:

• 12 years of experience in desktop support or equivalent technical training.
• Eager to learn and grow in a fast-paced IT support environment.
• Comfortable working independently and collaboratively.
• Reliable, detail-oriented, and customer-service focused.
• Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Vaccination Requirements Varicella (2 doses or positive titer) Measles Mumps Rubella Hepatitis B or declination form Tdap w/in 10 yrs Seasonal Flu Vaccine and Negative TB test