Supervisor Operations

The Supervisor Operations is responsible foroverseeing day-to-day operations which may include staffing, scheduling, ensuring maintenance of equipment and supplies, internal communications, budgetary considerations, outside agency interface, and community relations.

ESSENTIAL FUNCTIONS/DUTIES

• Supervise, direct, and develop field staff to provide the highest possible level of patient care.
• Maintainquality field operations through daily contact, oversight, communication, and evaluation.
• Act as a liaison between the company and its patients, public safety agencies, training institutions, hospital representatives, and other applicable personnel.
• Mentor employees, conduct performance evaluations, provide disciplinary actions to assigned personnel, andfacilitateindividual and team development to drive positive results.
• Work with other members of the Management and Supervisory team to minimize problems, correctstaffingand scheduling issues, and continuously improve service.
• Participatein the development, formulation, modification, and implementation of department policies, standards, regulations, and general operating guidelines and procedures associated with EMS delivery.
• Maintainappropriate staffinglevels for field units, manage shift calendars, andfacilitateshift bids. Cover open shifts withappropriate employeeassignmentsor by fillingin as needed.
• Supervise the effective operation,utilization, and maintenance of medical apparatus and equipment.
• Review Patient Care Reports (PCRs) and other field paperwork for accuracy, ensuring that it is reconciledtimelyon a daily basis.
• Thoroughly investigate incidents and complaints involving assigned units or personnel and resolve in the best manner possible.
• Prepare reports and manageprojects asassigned by the Operations Manager.
• Assure that all necessary payroll is properly completed andsubmittedin a timely manner.
• Assistwith and engage in the recruitment and training of new employees.
• Maintainemployee training records and track employee certifications/accreditations for compliance.

QUALIFICATIONS

• Minimum 3 years of EMS field experience.
• Prior FTO or other leadership/supervisory experience preferred.
• 6 months in current operations
• High School Diploma or Equivalent (GED), with some advanced education preferred.
• EMT/Paramedic Certification.
• State Driver's License with driving record in compliance with GMR's Safety & Driving policy
• BLS, ACLS, PALS/PEPP, BTLS/PHTLS Certifications.

Why Choose AMR? AMRis one ofGlobal Medical Response's(GMR) family of solutions. OurGMRteams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at

GMR's Core Behaviors -keep care at the center, raise your hand,seekto understand, find a way together and be accountable-uniteour teamsand set us apart in emergency medical services.

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.