The Beach Club Front Desk Agent

The Beach Club Front Desk Agent

Front Desk Agents are responsible for creating the first impression of world class service for our guests. We are looking for enthusiastic team members to assist guests with the highest level of customer service by welcoming them to our resort and providing necessary information for an unforgettable vacation. Responsibilities include checking guests in/out, assisting guests with resort information and inquiries and ensuring overall customer satisfaction while providing prompt and courteous customer service to all guests.

Essential duties include:

• Prepare arrival information to include key packets, etc.
• Check guests in/out and share resort and local information.
• Assist guests with issues and problem resolution.
• Answer calls and assist guests with reservation inquiries and questions.
• Perform other duties as assigned.

Required skills include:

• Excellent written and verbal communication.
• Above average computer skills with Microsoft Office programs knowledge and the ability to learn property-specific systems.
• Self-motivated with ability to work in a team environment.
• Excellent guest service and problem resolution skills.
• Prior front desk experience a plus!

Physical requirements include:

• Must be able to stand/walk for entire shift.
• Must be able to bend, kneel, and stoop.
• Must be able to move/lift up to 25 lbs.

Compensation: $15.00 per hour.

At Spectrum Resorts, we believe in teamwork, family, and supporting each other. It's just who we are.

Is this who YOU are? If so, we may have a place for you at our family of resorts, The Beach Club Resort & Spa in Gulf Shores and Turquoise Place in Orange Beach.

Spectrum Resorts is home to team members who want to make a difference in the lives of their work family and the families we host each year. Together, we're redefining the beach vacation into a time when families can truly rest, relax, and reconnect with their loved ones. We're doing all this while innovating in the industry, nurturing career goals, and celebrating each other's successes.