Patient Communication Specialist

PaceMate™ Patient Communication Specialist

PaceMate™ is one of the nation's fastest-growing companies in cardiac rhythm management software and remote monitoring. The company's flagship remote monitoring software platform, PaceMateLIVE™, is enabling many of the nation's most renowned electrophysiologists, device clinics, and healthcare systems to effectively manage their device patient populations. With PaceMate, healthcare organizations can experience comprehensive interoperability and secure data exchange—significantly improving patient outcomes, reimbursements, and productivity.

Joining the PaceMate™ Team means becoming a vital part of a group that is dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies. We are currently seeking a Patient Communications Specialist. This position is a customer-facing role which supports both patients and cardiology clinic customers.

The Patient Communication Specialist facilitates accurate, timely and smooth interactions within the PaceMate™ professional community. PaceMate offers those employees working full-time a robust compensation and benefit package.

Essential Functions & Responsibilities

• Demonstrates outstanding customer service skills, exhibiting kindness, patience, and empathy
• Demonstrates excellent verbal, written, and electronic communication skills
• Initiates, receives, and documents interactions with patients
• Completes data entry and appointment scheduling in multiple information systems
• Proactively monitors internal database for loss of patient connectivity to home/remote monitoring
• Facilitates patient connectivity with home monitoring equipment, issues appointment reminders, and helps patients troubleshoot home monitoring equipment
• Demonstrates ability to multi-task, organize, and prioritize work
• Collaborates with internal departments to meet customer's needs
• Assists leadership with projects as directed

Qualifications

• High school diploma/GED required; College or technical degree, health care related certification and or equivalent experience preferred
• Demonstrated ability to always remain professional and courteous with customers
• Basic cardiology knowledge required; Cardiology, electrophysiology, or cardiac device experience preferred
• Excellent internet and technology skills required; Experience with EHR (Electronic Health Record) and or Remote Monitoring website data entry and scheduling tools preferred
• Experience working effectively and productively within a remote environment preferred

Physical Requirements

• While performing the duties of this job, the employee is consistently required to remain in a stationary position, constantly operate a computer or other office equipment, and frequently communicate with customers and employees.
• Must be able to exchange accurate information, with the ability to effectively, utilize voice over internet protocol; and repetitive motions using. fingers and forearms in data entry.

Other Requirements

• You must reside within the contiguous United States.
• You must only work from within the contiguous United States.
• If working from, residing at a location other than your legal address that PaceMate has on file, employee must inform IT and get approval to do so.
• Must have stable, reliable internet access.

Reporting Relationships Supervised by: Patient Communication Manager Supervises: None Target Compensation Range: $21.60 - $23.94 per hour