Residential Valet Attendant - Trump Towers Sunny Isles

SUMMARY The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly, and efficient manner. The role includes parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick‑up of guest luggage (where applicable) during arrival and departure. ESSENTIAL FUNCTIONS Maintains a pleasant, friendly and professional demeanor with all guests, co‑workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions. (25%) Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks. (10%) Parks and retrieves vehicles while driving slowly and cautiously. Assists guests with bell services and luggage storage as needed. Opens all vehicle and hotel doors for guests. (20%) Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Delivers messages, items and/or guest amenities as requested. Shuttles guests to appropriate places that are approved by the location. (10%) Explains parking rates and retrieval procedures to guests upon arrival. Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys. Consistently completes and maintains all ticket information, including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system. Completes location on all key tags after parking vehicle. Calculates and collects revenue for vehicles when needed. (35%) QUALIFICATIONS Education: High school diploma or general education degree (GED). Licensure, Certification, etc.: Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable). Work Experience: One month related experience and/or training; OR equivalent combination of education and experience. Knowledge: Knowledge of principles and processes for providing customer and personal services. Skills: Ability to read and write standard English language; read and comprehend simple instructions, short correspondence and memos; write simple correspondence; present information in one‑on‑one and small group situations; perform basic arithmetic with money; understand 24‑hour and military time systems; understand rates applicable to time passed; operate a manual transmission (highly desirable); perform parallel parking. COMPENSATION & BENEFITS Hourly base pay: $15 per hour plus $4‑$8 per hour in tips. Benefits: Accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and eligibility to enroll in the company’s 401k retirement savings plan (depending on job classification, length of employment and hours worked). Seasonal and temporary roles are not eligible for these benefits. WORK SCHEDULE AM/PM and Weekend shifts. WORKING CONDITIONS & PHYSICAL DEMANDS Regularly required to talk or hear, sit or stand for extended periods, run, walk, handle objects, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl. Requires close and distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Lifting up to 100 pounds occasionally, up to 50 pounds frequently, up to 20 pounds constantly. Majority of work outdoors; exposure to extreme heat and cold weather. Travel up to 5% may be required. LEGAL & EEO STATEMENTS Towne is an affirmative action, equal opportunity and E‑Verify participating employer. Towne encourages applications from all qualified individuals, including those with disabilities and veterans, and will consider qualified applicants with arrest and conviction records. Towne complies with federal and state disability laws and provides reasonable accommodations for applicants and employees with disabilities. To request a reasonable accommodation, contact the Human Resources Support Center at View email address on click.appcast.io or View phone number on click.appcast.io. Towne complies with applicable privacy laws by providing a notice to describe the categories of personal information collected, the purposes for which such information may be collected and used, the company’s record retention practices, and rights you may have under the CCPA. #J-18808-Ljbffr Towne Park LLC