Senior Telecom Engineer IS - Remote

Overview Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services to thrive in a culture of patient‑focused, whole‑person care built on understanding, commitment, and mutual respect. Role Description The Senior Telecom Engineer, specializing in Voice and Unified Communications (UC), will play a critical role in the design, operation, and enhancement of large‑scale communication services tailored for IS, non‑IS, and clinical caregivers. This role demands deep technical expertise in deploying and managing advanced voice/UC systems, integrating legacy systems, and providing top‑tier support in complex environments. Travel may be required to support various initiatives and implementations effectively. Remote Work Eligibility Alaska Washington Oregon Montana California Texas: Lubbock (within 65 miles) Texas: Levelland (within 65 miles) Texas: Plainview (within 65 miles) Required Qualifications Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering or an equivalent combination of education and experience. 5 years related experience. Experience in automation, specifically related to deployment, recovery, or other manual processes. Experience with n‑tier solutions. Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually). Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations. Experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements. Good experience leveraging data and metrics to drive behavior, process, and priority decisions. Using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Experience in problem solving using systematic procedures and investigating problems utilizing root cause analysis. Preferred Qualifications Experience in a Healthcare environment. 6 or more years of related experience. 5 or more years of hands‑on experience with Avaya Enterprise Unified Communications (UC) technologies in a multi‑data‑center environment. Preferably hands‑on experience with Cisco CUCM, Unity, WebEx Calling and Voice gateways in a multi‑data‑center environment. Expertise in Avaya hardware and technologies such as Communication Manager, Aura Messaging, System Manager, Session Manager and Media Gateways. Deep knowledge of VoIP networking services, including SIP and carrier‑based solutions. Experience with monitoring and telemetry tools, such as SNMP, Syslog, and Wireshark. Experience with large scale migrations from legacy PBX and voice services to Cisco Cloud UCM and SIP. Preferred experience supporting faxing over SIP/H.323. Familiarity with CDR systems and SIP log aggregator data collection. Proficiency in voice testing, load tools, and call‑quality measurement tools. Strong analytical ability, judgment, and problem‑solving skills, with a comprehensive understanding of business functions and IT industry issues. Highly developed communication, negotiation, presentation, and consensus‑building skills. In‑depth knowledge of IT concepts, strategies, methodologies, practices, and procedures. Salary Range by Location AK: Anchorage: Min: $61.31, Max: $104.39 AK: Kodiak, Seward, Valdez: Min: $63.91, Max: $108.82 California: Humboldt: Min: $63.91, Max: $108.82 California: All Northern California – Except Humboldt: Min: $71.70, Max: $122.09 California: All Southern California – Except Bakersfield: Min: $38.56, Max: $61. California: Bakersfield: Min: $36.99, Max: $59.09 Montana: Except Great Falls: Min: $49.36, Max: $84.05 Montana: Great Falls: Min: $46.76, Max: $79.62 Oregon: Non‑Portland Service Area: Min: $57.16, Max: $97.32 Oregon: Portland Service Area: Min: $61.31, Max: $104.39 Texas: Min: $46.76, Max: $79.62 Washington: Western: Min: $63.91, Max: $108.82 Washington: Southwest – Olympia, Centralia & Below: Min: $61.31, Max: $104.39 Washington: Eastern: Min: $54.56, Max: $92.89 Washington: South Eastern: Min: $57.16, Max: $97.32 Benefits Our best‑in‑class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. Providence offers a comprehensive benefits package including a retirement 401(k) savings plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time‑off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well‑being resources and much more. About Providence At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best‑in‑class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. About the Team Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise. Equal Opportunity Statement Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. Job Details Requisition ID: 434125 Company: Providence Jobs Job Category: Development/Engineering Job Function: Information Technology Job Schedule: Full time Job Shift: Multiple shifts available Career Track: Business Professional Department: 4011 SS IS ESI VOICE SVCS Address: WA Redmond 17425 NE Union Hill Rd Work Location: Redmond Junction At Bear Creek Workplace Type: Remote Pay Range: $see posting - $see posting The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on‑call, overtime, premiums, extra shift incentives, or bonus opportunities. #J-18808-Ljbffr