Patient Service Coordinator

Job Description

Job Description

Our client is seeking a Patient Service Coordinator responsible for managing patient scheduling and coordination, providing financial and administrative support, and maintaining patient relations. The primary goal is to ensure efficient appointment management and support the administrative functions of the medical office.

Key Responsibilities

• Schedule, cancel, and reschedule patient appointments according to provider guidelines.
• Maintain the primary office scheduling book, including provider meetings and satellite schedules.
• Handle incoming referrals, assign account numbers, and secure necessary authorizations.
• Schedule outpatient appointments and hospital admissions as requested.
• Obtain required pre-certifications and document all referral authorizations.
• Collect co-pays and other out-of-pocket amounts during visits.
• Identify patients requiring financial assistance and arrange for counseling services.
• Manage high-volume scheduling calls and provide appointment details to patients.
• Document no-shows, follow up to reschedule missed visits, and maintain patient confidentiality.

Qualifications

• High School Diploma
• 1+ year of Medical Office Experience

Skills

• Strong communication skills for handling high-volume incoming calls.
• Ability to maintain patient confidentiality and adhere to front-office policies.
• Ability to cross-train for other administrative duties.

Additional Requirements

Monday through Friday, 8:00 AM - 4:30 PM

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

\nCompany Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.

Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?

Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.\r\n\r\nOur commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?