Jira Service Management Engineer

OpenKyber is hiring! OpenKyber is looking for a Jira Developer, Dearborn, MI (Onsite)

For quick apply, please reach out View email address on us.fitly.work at / Seeking Jira Developer responsible for designing, developing, testing and maintaining software applications and products to meet customer needs. They are involved in the entire software development lifecycle including designing software architecture, writing code, testing for quality and deploying the software to meet customer requirements. Full-stack software engineering roles, who can develop all components of software including user interface and server side also fall within this job function.

• Engage with customers to deeply understand their use-cases, pain points, and requirements, showcasing empathy and advocating for user-centric software solutions.
• Solve complex problems by designing, developing, and delivering using various tools, languages, frameworks, methodologies (like agile) and technologies.
• Assess the requirements of the software application or service and determine the most suitable technology stack, integration method, deployment strategy, etc.
• Create high-level software architecture designs that outline the overall structure, components, and interfaces of the application.
• Collaborate with cross functional teams like product owners, designers, architects etc.
• Define and implement software test strategy, guidelines, policies and processes in line with organization vision, industry regulations and market best practices.
• Work on continuously improving performance and optimizing the application and implement new technologies to maximize development efficiency.
• Familiar with programming practices, such as test-driven development, continuous integration, and continuous delivery.
• Support security practices to safeguard user data including encryption and anonymization.
• Create user-friendly and interactive interfaces.
• Develop and maintain back-end applications like APIs and microservices using server-side languages.
• Evaluate and incorporate emerging technologies and capabilities to deliver their solutions, and are monitoring and participating in solutions for new stack layers, often involving industry collaboration.

Minimum 4+ years in development.

Experience with Jira & Java Experience Preferred

8+ years of experience with Atlassian suite of tools, primarily JIRA, Atlassian Analytics and Confluence both a configuration standpoint and customization aspect.

5+ years of experience with Agile software development/FLOW Framework. Utilize your knowledge of Agile principles to ensure Atlassian solutions support iterative development and continuous improvement.

Proficient experience utilizing JavaScript, JSP, SQL, Python and other programming languages. You will possess a diverse skillset to address various technical challenges.

Excellent scripting skills (e.g., Python, Groovy) to automate workflows and integrations including plugins.

Familiar with Configuration Management and CI Tools, such as Jenkins, SonarQube, Maven etc. Integrate Atlassian solutions with your existing development toolchain for a seamless workflow.

Experience with integrating Atlassian products with other enterprise systems (e.g., CRM, ERP) is a plus.

Experience integrating Large Language Models (LLMs) with Jira to enable intelligent ticket classification, summarization, recommendation systems, and conversational interfaces.

Strong analytical and problem-solving skills to identify and troubleshoot Atlassian related issues.

Excellent communication and collaboration skills to work effectively with cross-functional teams.

Collaborate closely with different working streams and engineers. Maintain strong communication and understanding of cross-functional team needs to ensure Atlassian solutions align with broader business objectives.

Ability to break down complex problems into actionable steps and get things done in a rapidly changing environment. You will be a problem-solver who can navigate evolving requirements and adapt solutions as needed.

Ability to plan, prioritize, and support multiple concurrent projects. Manage your workload effectively and deliver results on time.

Bachelor's Degree

Master's Degree

Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives

OpenKyber takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process, including interviews and job offers.

About OpenKyber Group The OpenKyber Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. OpenKyber is a CMM level 5, IT consulting company with a global presence. We are a CMM Level 5 company. #LI-LK1 #LI-ONSITE

For applications and inquiries, contact:View email address on us.fitly.work