Manager Clinical Education CHS - Clinical Quality

Position Summary The Manager, Clinical Education, under the direction of the Director of Quality and Safety, oversees the development, coordination, and facilitation of clinical education and competency programs across the Health First Integrated Delivery Network’s (IDN) Community Health Services (CHS) division. The Manager partners with clinical and operational leadership teams to drive and cultivate the advancement in the delivery of safe, standardized evidence‑based patient care through comprehensive clinical education to Associates across CHS. Primary Accountabilities Oversee the development, implementation, and facilitation of clinical orientation programs for Associates who practice as Medical Assistants (MA), Licensed Practical Nurses (LPN), and Registered Nurses (RN). Manage the coordination and facilitation for training and specialty‑specific education to clinical Associates, and apply adult learning principles to deliver effective education across multiple modalities. Enable initial and annual competency assessments for clinical Associates, in partnership with Human Resources (HR), Associate Development team, and CHS leadership. Drive support for education related to point‑of‑care testing standards, compliance, and best practices in accordance with IDN expectations and regulatory requirements. Perform learning needs assessments, serve as an educational resource for CHS clinical and operational leadership groups; track education program effectiveness and offer assistance with continuous improvement initiatives. Collaborate with clinical and operational leadership teams to aid in the development, implementation, and education of clinical policies and procedures. Manage and support the coordination and facilitation of clinical education committees, workstreams, and performance improvement initiatives, in conjunction with leadership. Partner with safety, clinical quality, and patient experience leadership teams to drive integrated improvement across CHS in workflow processes. Serve as a resource for CHS stakeholders, delivering guidance and consultation to clinical and operational leaders on quality improvement strategies. Track performance improvement plans, ensuring sustained improvement across all CHS quality improvement initiatives. Leadership Accountabilities Define and communicate a clear, compelling vision for the team that ties into the mission and vision of Health First, and inspire the team to achieve that vision. Provide leadership, motivation, coaching, feedback and support to foster growth and development of an effective, high‑performing team. Lead change through effective communication, explaining the connection and value to the organization, creating stronger buy‑in and urgency, and understanding impact on the team to obtain commitment. Demonstrate openness to hearing diverse ideas and thoughts; create a sense of inclusivity and encourage collaboration across teams to break down silos. Recruit, select, grow, and retain highly engaged, high‑performing, diverse and inclusive associates. Contribute to and support the strategic direction, and demonstrate financial acumen, for areas of responsibility and the organization. Minimum Qualifications Education: Bachelor’s degree in Nursing (BSN). Work Experience: Three (3) years of experience in clinical education or clinical practice. Licensure: Registered Nurse (RN) licensure in the State of Florida. Certification: None. Knowledge and Skills: Knowledge and understanding of Centers for Medicare & Medicaid Services (CMS), Federal Medicare program, Medicaid and medical insurance industry. Ability to read, analyze and interpret professional, legal, medical documents, policies and procedures, government regulations. Expertise in accurately assessing evaluation and management documentation and coding. Knowledge of CMS billing and documentation rules for DRGs, APCs, and CPTs coding. Decision-making, data analysis, research, and report preparation for leadership. Strong oral, written, analytical, and problem‑solving skills. Effectiveness in communicating with management and healthcare practitioners. Proficiency in Microsoft Office (Word, Excel, PowerPoint) presentation. Preferred Qualifications Education: Master’s degree in Nursing (MSN) or a relevant field. Work Experience: Ambulatory or medical group clinical education experience. Certification: Nursing education or specialty certification. Physical Requirements Majority of time involves sitting or standing; occasional walking, bending, and stooping. Long periods of computer use at a workstation. Light work may include lifting or moving objects up to 20 pounds with or without assistance. Exposure to indoor environments with varied temperatures, air quality, lighting and/or low to moderate noise. Communicating with others to exchange information. Visual acuity and hand‑eye coordination required. Workspace may vary from open to confined. May require travel to various facilities within and beyond the county perimeter; may require use of personal vehicle. Benefits and Compensation Schedule: Full‑Time Shift Times: 8:00 AM – 5:00 PM Paygrade: PG‑43 Health First is committed to diversity and inclusion. We strive to build a culture that recognizes, encourages, and respects diverse voices among associates, customers, and communities. #J-18808-Ljbffr Health First